Strategic Client Success Manager | Growth & Retention

PitchBook Data; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial data provider is seeking a Customer Success Manager in Greater London to support strategic accounts. This role emphasizes relationship building and client satisfaction, requiring 2+ years of experience in customer success management and strong communication skills. The position includes responsibilities such as onboarding clients, conducting training, and ensuring clients derive maximum value from the platform. The company fosters a collaborative environment, valuing teamwork and continuous personal development.

Benefits

Private medical insurance

Paid sabbatical program

Employee referral bonus program

Transportation stipend

25 days annual leave

Qualifications

• 2+ years of customer success management or account management experience.
• Italian or German proficiency preferred.
• Excellent verbal and written communication skills with a keen eye for detail.

Responsibilities

• Achieve retention and expansion goals measured quarterly while providing excellent support.
• Act as the go-to product expert for a dedicated portfolio of clients.
• Onboard new clients and conduct training sessions.

Skills

Customer success management

Account management

Relationship building

Excellent communication

Presentation skills

Proficiency in Microsoft Office

Organized and detail-oriented

Education

2+ years of experience in customer success or account management

Tools

Catalyst

Tableau

Job description

A leading financial data provider is seeking a Customer Success Manager in Greater London to support strategic accounts. This role emphasizes relationship building and client satisfaction, requiring 2+ years of experience in customer success management and strong communication skills. The position includes responsibilities such as onboarding clients, conducting training, and ensuring clients derive maximum value from the platform. The company fosters a collaborative environment, valuing teamwork and continuous personal development.