Customer Success Pro: Drive Adoption & Renewal

QQFS (Qualitative & Quantitative Fieldwork Services); Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading fieldwork services company based in Leeds is looking for a Customer Success Specialist to enhance client relationships and drive revenue growth. This role involves supporting clients in maximizing the use of staff management software, negotiating contracts, and upselling additional products. Ideal candidates will have a background in customer success or account management, with excellent communication skills and the ability to work independently. Flexible hours and substantial benefits are offered to successful applicants.

Benefits

25 days annual leave

Flexible working arrangements

Quarterly bonus

Qualifications

• A history of Customer Success or Account Management.
• Ability to handle multiple priorities and work under stress.
• Self-motivated with a can-do attitude.

Responsibilities

• Build and maintain strong relationships with clients.
• Negotiate renewal contracts within budget.
• Perform monthly Health Checks on accounts.

Skills

Customer Success/Account Management

Excellent communication skills

Problem-solving

Team player

Planning and organisational skills

Tools

Monday.com

HubSpot

Job description

A leading fieldwork services company based in Leeds is looking for a Customer Success Specialist to enhance client relationships and drive revenue growth. This role involves supporting clients in maximizing the use of staff management software, negotiating contracts, and upselling additional products. Ideal candidates will have a background in customer success or account management, with excellent communication skills and the ability to work independently. Flexible hours and substantial benefits are offered to successful applicants.