Client Success & Growth Specialist

M3EU; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A healthcare innovation company in the UK is seeking a Customer Success Specialist to build and maintain professional relationships with clients, ensuring they maximize value from digital solutions. Responsibilities include negotiating contracts, resolving issues, and promoting product usage. Candidates should have a background in Customer Success, excellent communication skills, and the ability to work independently. This role offers flexible working arrangements and a competitive benefits package.

Benefits

25 days annual leave

Quarterly bonus

Flexible working hours

Qualifications

• Proven experience in Customer Success or Account Management.
• Ability to work independently and handle multiple priorities.
• Strong interpersonal skills to build trust with clients.

Responsibilities

• Build and maintain strong relationships with clients.
• Negotiate renewal contracts and upsell products.
• Perform monthly Health Checks on accounts.

Skills

Customer Success / Account Management

Excellent communication skills

Problem-solving abilities

Team player

Attention to detail

Tools

Monday.com

HubSpot

Job description

A healthcare innovation company in the UK is seeking a Customer Success Specialist to build and maintain professional relationships with clients, ensuring they maximize value from digital solutions. Responsibilities include negotiating contracts, resolving issues, and promoting product usage. Candidates should have a background in Customer Success, excellent communication skills, and the ability to work independently. This role offers flexible working arrangements and a competitive benefits package.