EMEA Head of Customer Success, EdTech & Universities

Cadmus; Brighton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading EdTech company in Brighton seeks a Head of Customer Success (EMEA) to enhance relationships with university partners. This role involves overseeing the implementation of the Cadmus platform in UK universities and ensuring academic alignment. Applicants should have experience in higher education or EdTech and possess strong skills in customer success and relationship building. The role offers a diverse and inclusive workplace with opportunities for personal and professional development.

Benefits

Learning allowances

Diverse and inclusive workplace

Mission-driven team environment

Qualifications

• Experience working in higher education or EdTech.
• Responsible for managing customer success.
• Ability to design and deliver engaging training sessions.
• Strong relationship-building skills across various settings.
• Detail-oriented in problem-solving.

Responsibilities

• Lead the integration of the Cadmus platform in partner universities.
• Collaborate with university IT for successful rollouts.
• Cultivate strategic partnerships with educational leaders.
• Deliver impactful training programs for educators.
• Support educators in creating quality assessments.

Skills

Customer success management

Relationship building

Project management

Training design and delivery

Problem-solving

Education

Experience in higher education or EdTech

Job description

A leading EdTech company in Brighton seeks a Head of Customer Success (EMEA) to enhance relationships with university partners. This role involves overseeing the implementation of the Cadmus platform in UK universities and ensuring academic alignment. Applicants should have experience in higher education or EdTech and possess strong skills in customer success and relationship building. The role offers a diverse and inclusive workplace with opportunities for personal and professional development.