Customer Success Leader — AI Research Platform

Conveo; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading AI research platform is seeking a Customer Success Manager to ensure clients achieve meaningful value from their services. In this impactful role, you'll guide customers through onboarding and support their research needs, while also working closely with global brands. You'll need excellent communication skills and a background in customer success or similar fields. This position promises significant exposure to top clients and opportunities for personal growth as part of a dynamic team.

Benefits

Competitive compensation

Opportunities for global travel

Work with a world-class team

Qualifications

• Experience in consulting, market research, or similar roles.
• Comfortable with AI-driven products and translating concepts.
• Ability to build trusted relationships with clients.

Responsibilities

• Ensure customers see value and expand usage over time.
• Lead onboarding to early wins ensuring short time-to-value.
• Provide hands-on support for project setup and analysis.

Skills

Excellent communication skills

High energy

Ability to influence decisions

Active listening

Education

4+ years in Customer Success or related fields

Job description

A leading AI research platform is seeking a Customer Success Manager to ensure clients achieve meaningful value from their services. In this impactful role, you'll guide customers through onboarding and support their research needs, while also working closely with global brands. You'll need excellent communication skills and a background in customer success or similar fields. This position promises significant exposure to top clients and opportunities for personal growth as part of a dynamic team.