Customer Success Manager, UK & Nordics — Growth & Retention

Emplifi; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. The successful candidate will oversee client onboarding, ensure product adoption, and develop retention strategies. They will collaborate with internal teams to guarantee client satisfaction and gather feedback for continual improvement. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools.

Benefits

Private Health Insurance

Pension

Unlimited PTO

Enhanced family/parental leave

Modern office in Central London

Qualifications

• Experience in customer success or account management in the digital marketing sector.
• Strong ability to build and sustain relationships with clients.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Oversee onboarding for new clients and manage their product adoption.
• Develop strategies for client retention and manage renewals.

Skills

Client relationship management

Account management

Problem-solving

Digital marketing proficiency

Communication skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

Gainsight

Job description

A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. The successful candidate will oversee client onboarding, ensure product adoption, and develop retention strategies. They will collaborate with internal teams to guarantee client satisfaction and gather feedback for continual improvement. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools.