Customer Success Pro: Drive Adoption & Renewal

QQFS (Qualitative & Quantitative Fieldwork Services); Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare solutions firm is seeking a Customer Success Specialist in Leeds, UK. You will be responsible for enhancing client relationships and ensuring customers fully utilize the company's staff management software. The ideal candidate will have a background in Customer Success or Account Management, exceptional communication skills, and the ability to problem-solve in a fast-paced environment. This full-time role includes flexible working hours and a comprehensive benefits package.

Benefits

25 days annual leave

Quarterly bonus

Flexible working arrangements

Qualifications

• Proven history in Customer Success or Account Management.
• Ability to communicate effectively and build trust with clients.
• Capacity to handle multiple priorities and stress effectively.

Responsibilities

• Build and maintain strong client relationships.
• Negotiate contract renewals with clients.
• Perform monthly account health checks to mitigate issues.

Skills

Customer Success Management

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Tools

Monday.com

HubSpot

Job description

A leading healthcare solutions firm is seeking a Customer Success Specialist in Leeds, UK. You will be responsible for enhancing client relationships and ensuring customers fully utilize the company's staff management software. The ideal candidate will have a background in Customer Success or Account Management, exceptional communication skills, and the ability to problem-solve in a fast-paced environment. This full-time role includes flexible working hours and a comprehensive benefits package.