EMEA Head of Customer Success | Higher Ed Tech

Cadmus; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global EdTech company in Manchester is seeking a Head of Customer Success (EMEA) who will lead the implementation of their platform in UK universities. The ideal candidate will possess experience in higher education and customer success, capable of forging strong partnerships and delivering impactful training programs. This role is hybrid with two days a week in the London office, and provides benefits like learning allowances and a diverse workplace. Join a mission-driven team committed to breaking down educational barriers.

Benefits

Learning allowances

Inclusive workplace

Mission-driven team

Qualifications

• Experience in higher education, EdTech, or related fields.
• Proven track record in customer success and management.
• Ability to design and facilitate engaging training sessions.
• Strong relationship-building skills across various settings.
• Interest in assessments that support educational objectives.
• Problem-solving mentality and commitment to user support.

Responsibilities

• Lead implementation of the Cadmus platform at partner universities.
• Develop and manage strategic partnerships with key educational leaders.
• Create and deliver professional learning programs to educators.
• Build and lead a high-performance team of Learning Design Managers.

Skills

Experience in higher education

Customer success management

Training design and delivery

Relationship building

Assessment development

Detail-oriented problem solving

Job description

A global EdTech company in Manchester is seeking a Head of Customer Success (EMEA) who will lead the implementation of their platform in UK universities. The ideal candidate will possess experience in higher education and customer success, capable of forging strong partnerships and delivering impactful training programs. This role is hybrid with two days a week in the London office, and provides benefits like learning allowances and a diverse workplace. Join a mission-driven team committed to breaking down educational barriers.