Customer Service Representative jobs in United Kingdom

Job title: Account Manager

Department: Commercial

Location: Homebased, in Peterborough

Hours: 37.5 hours per week

Salary: Competitive, plus bonus

We are looking for an Account Manager to be part of our success story.

We are seeking a proactive and customer-focused Account Manager to join our team within a leading UK-based accident management company. This role is pivotal in maintaining and growing relationships with key clients, ensuring the delivery of high-quality accident management services. The Account Manager will act as the primary point of contact for assigned accounts, ensuring client satisfaction, resolving issues efficiently, and identifying opportunities to enhance service delivery and grow account value. You will work closely with internal teams including operations, claims, and customer service to ensure seamless service and uphold our reputation for excellence.

• Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
• Great career development opportunities grow with us.

• Manage and nurture relationships with assigned corporate and insurance clients.
• Act as the main liaison between clients and internal departments to ensure service delivery meets expectations.
• Monitor account performance, service levels, and client satisfaction.
• Identify opportunities for account growth and upselling of services.
• Handle escalations and resolve client issues promptly and professionally.
• Prepare and present regular account reviews and performance reports.
• Collaborate with the commercial team to support contract renewals and negotiations.
• Stay informed on industry trends, regulatory changes, and competitor activity.

• Experience in account management, ideally within accident management, insurance, automotive, or fleet services would be an advantage
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively.
• Commercial awareness and a customer-first mindset.
• Proficiency in CRM systems and Microsoft Office Suite.
• Knowledge of motor claims processes and accident management services is highly desirable.

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want To Know What It's Like To Work With Us? Take a Look At Our Purpose And Values. They Define Who We Are, And How We Work With Team Members, Customers And Suppliers

Purpose: Make someone's bad day better

• Make it happen Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together, learn together, respect each other.