customer service advisor

Skilled Careers; Liverpool City Region; Hybrid; GBP 14,000; Part time

Job summary

A UK-based recruitment agency is seeking two highly empathetic individuals for a part-time Customer Service Advisor position. This role involves managing inbound calls for repairs, with an emphasis on strong soft skills and customer service experience. The opportunity is hybrid, primarily working from home, with training at the Knowsley office. Candidates must reside in the North West and possess IT proficiency. Apply now for a secure position with opportunities for career growth.

Qualifications

• Proven experience in a customer service role handling inbound calls.
• Understanding of remote work requirements.
• Proficient in standard computer applications.

Responsibilities

• Handle a high volume of inbound service calls related to repairs and maintenance.
• Provide first contact resolution using communication and empathy.
• Log call details accurately using internal systems.
• Support the maintenance team to resolve issues effectively.

Skills

Empathy

Customer service

Communication skills

Call handling

Job description

Part‑Time Customer Service Advisor (Inbound Calls)

GBP13,104 Pro Rata Hybrid Working Temp-to-Perm Opportunity

We are seeking two highly empathetic and customer-focused individuals to join our team as Part‑Time Customer Service Advisors. This role is a vital contact point for residents, focusing on handling inbound calls with excellent soft skills.

This is a temporary position (minimum 3 months) with a high probability of conversion to permanent status as we expand our contracts.

KEY ROLE DETAILS

Position Part‑Time Customer Service Advisor (Inbound)

Salary (Pro Rata) GBP13,104 per annum (based on full‑time equivalent of GBP26,208)

Hourly Rate Approximately GBP12.59 per hour

Hours 20 hours per week (Part‑Time)

Location Hybrid Working (Primarily work from home)

Training Location Must commute to the Knowsley office (Liverpool area) for essential face‑to‑face training.

THE SHIFT PATTERN

• Scheduling: Work is scheduled between 8:00 am and 8:00 pm, Monday to Sunday.

• Rota: Shifts are managed via a consistent 6-week rolling rota you will know your schedule in advance.

• Focus: Shifts are designed to cover business peak hours (e.g., 8-12, 1-5, or 4-8), avoiding excessive downtime.

• Overtime: Opportunities for overtime are generally available, particularly during the busy winter season.

YOUR MISSION: SOFT SKILLS & SERVICE

We are looking for individuals whose soft skills are exceptional. Your background in maintenance is not essential; strong customer service is the priority.

• Inbound Call Handling: Professionally answer a high volume of inbound service calls, primarily related to repairs and maintenance.

• First Contact Resolution: Use excellent communication and empathy to diagnose customer issues and provide clear, reassuring guidance.

• System Integrity: Log call details accurately using internal systems (training provided).

• Team Support: Work closely with the maintenance team and management to ensure issues are resolved effectively.

MANDATORY REQUIREMENTS

1. Customer Service: Proven experience in a customer service role, handling inbound calls and demonstrating strong soft skills.

2. Remote Work: Clear understanding and proven ability to successfully work from home (face‑to‑face retail experience may not translate effectively).

3. Location: Must reside in the North West and be within commuting distance of the Knowsley (Liverpool) office for mandatory face‑to‑face training. (Candidates further south may be able to train in the Havant office).

4. IT/Admin: Proficient in standard computer applications.

If you are looking for a secure, part‑time, remote role with clear career progression, apply now!