Retail Customer Service Associate — Sports & Betting

Betfred; Wigan; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences. The role involves processing bets, managing customer queries, and maintaining a welcoming environment. Candidates should possess outstanding customer service skills and be able to work flexible hours. This position offers a unique opportunity to be part of an innovative team dedicated to creating enjoyable betting experiences for customers.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and have the right to work in the UK.
• Able to work evenings, weekends, and public holidays.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to all customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented environment.
• Handle cash transactions accurately.
• Follow age verification processes.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Passion for sports, betting and gaming

Job description

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences. The role involves processing bets, managing customer queries, and maintaining a welcoming environment. Candidates should possess outstanding customer service skills and be able to work flexible hours. This position offers a unique opportunity to be part of an innovative team dedicated to creating enjoyable betting experiences for customers.