Customer Service Advisor

GAP Group Ltd; Clifton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK equipment hire company is seeking a Hire & Sales Coordinator to manage hire requests and logistics across Trenching & Shoring equipment. This dynamic role requires excellent customer service, organisational skills, and IT proficiency in Outlook and Excel. You'll be the first point of contact for customers, resolving queries and ensuring efficient operations. A proactive mindset and previous experience in a fast-paced environment are essential, offering real career development in a supportive team atmosphere.

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Career growth and development opportunities

Qualifications

• Proven experience in a high-volume hire desk or similar environment.
• Strong customer service skills with a drive to increase sales.
• Excellent communication and organizational skills with attention to detail.
• Confident IT skills, particularly in Outlook and Excel.

Responsibilities

• Manage incoming and outgoing hires for Trenching & Shoring equipment.
• Process hire desk administration and handle customer queries.
• Ensure stock levels meet demand and identify sales opportunities.
• Coordinate deliveries and collections with drivers.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer service skills

Communication skills

Organizational skills

IT skills (Outlook, Excel)

Proactive mindset

Job description

Hire & Sales Coordinator

Are you ready to bring your energy, drive, and customer-first mindset to a fast-paced, high-impact role? We're looking for an enthusiastic Hire & Sales Coordinator to join our dynamic Trenching & Shoring division. If you thrive on building relationships, love solving problems, and enjoy the buzz of a busy depot environment, this is your opportunity to shine.

As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and driving our success. From managing hire requests to coordinating logistics and resolving queries, you'll be the go‑to expert who keeps everything running smoothly. It's a challenging, rewarding role that offers real career progression in a business that's growing fast.

If you're passionate about customer service, thrive under pressure, and want to be part of a supportive, ambitious team—this could be the opportunity you've been waiting for.

What You’ll Be Doing

Managing incoming and outgoing hires per day across a wide range of Trenching & Shoring equipment

Processing hire desk administration and handling customer and supplier queries with speed and accuracy

Ensuring stock levels meet demand and identifying opportunities to maximise sales

Coordinating with drivers to ensure timely deliveries and collections

Resolving customer complaints and supplier issues with professionalism and efficiency

What You’ll Bring

The ideal candidate will bring a mix of operational know-how, customer focus, and a proactive mindset, including :

Ideally proven experience in a high-volume hire desk or similar fast‑paced environment

Excellent customer service skills with a commercial edge and a drive to increase sales

Strong communication and organisational skills with great attention to detail

Confident IT skills, including Outlook and Excel

A team player who can also work independently and use their initiative

Experience in the hire industry is a bonus—but if you've got the passion and willingness to learn, we'll support you every step of the way.

About GAP and What We Offer

You’ll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means :

More investment in our equipment than anyone else in the industry, so you work with the best tools in the game

Remaining fully independent, which lets us make agile, long‑term decisions that support your success

Offering real career growth, training, and development from day one

Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands‑on or customer‑focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application-we'll take it from there.

We’re proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.