Customer Service Assistant (Weekend Cover)

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 20,000 - 25,000; Part time

Job summary

A library and archives service in Oldbury is looking for a Customer Service Assistant for Sundays. The role involves providing high-quality service to library users and working with the Customer Service Officer in a team environment. Candidates should have excellent customer service skills and experience working with diverse groups, including children and adults. The role offers generous benefits like annual leave and access to a pension scheme.

Benefits

Generous annual leave entitlements

Access to the Local Government Pension Scheme

Award-winning employee benefits scheme

Exclusive retail discounts portal

Learning and development opportunities

Qualifications

• Excellent customer service skills required.
• Experience working as part of a team is essential.
• Experience with both adults and children necessary.
• I.T skills and adaptability to learn new systems.

Responsibilities

• Support customers accessing a range of library services.
• Work in partnership with the Customer Service Officer.
• Responsible for tasks related to service presentation.
• Encourage library use through promotional work.

Skills

Excellent customer service skills

Experience of co-operating with others

Experience of working with adults and children

I.T skills

Job description

This post is fixed term until 31/03/2026

We are looking to appoint a committed customer focused person to the role of Customer Service Assistant post for Sundays for Sandwell Libraries and Archives.

Supporting and working in partnership with the Customer Service Officer, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need

• Excellent customer service skills
• Experience of co-operating with others as part of a team
• Experience of working with adults and children I.T skills
• You may be required to work every Sunday

Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave.

Why work for us?

• Generous annual leave entitlements
• Access to the Local Government Pension Scheme
• Access to an award-winning employee benefits scheme, which includes:
• An exclusive retail discounts portal
• Salary sacrifice schemes for cars, bikes, technology and car parking
• An employee assistance and counselling service
• Annual leave purchase scheme
• A wide variety of learning and development opportunities

Closing date: 5th January 26

This advert will close as soon as enough applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

Planned interview date week 19th January 26

For an informal discussion, please contact:

[e-mail]

[e-mail]

To apply please download the attached application and return to: [e-mail]

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e‑mail to: [e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

https://www.sandwell.gov.uk/WeAreSandwell/council/story