After Sales Manager

Spider; Weston Green; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading food machinery supplier is seeking an After Sales Manager to foster relationships and ensure exemplary service delivery. This role requires a proactive approach and strong customer focus, with responsibilities including improving service offerings and identifying sales opportunities. Candidates should be energetic with excellent problem-solving skills and a valid UK driving license. The position offers a competitive salary and strong career progression opportunities.

Benefits

Competitive salary: £40,000 – £55,000

25 days holiday plus bank holidays

Company car

Private medical care

3% employer pension contribution

Strong development opportunities

Qualifications

• Growth mindset and proactive entrepreneurial approach.
• High energy and responsiveness are essential.
• A full UK driving licence is mandatory for this role.

Responsibilities

• Lead growth and development of service and parts business.
• Drive service performance and customer satisfaction.
• Oversee service processes including CRM and online parts ordering.

Skills

Customer focus

Problem-solving

Proactive approach

Leadership potential

Tools

CRM systems

Service ticketing tools

Online ordering platforms

Job description

After Sales Manager

Spider is advertising on behalf of a food machinery supplier who are seeking a dynamic After Sales Manager to join them on a full‑time, permanent basis, based in Snetterton, Norfolk.

They welcome applications from experienced candidates as well as younger or less‑experienced individuals with the right mindset, as full training can be provided.

Why them

They are a leading supplier of post‑harvest machinery solutions for the bulk vegetable industry. Known for innovation, quality, and exceptional customer support, they offer a fun, supportive culture with real opportunities for growth. Joining them means becoming part of an energetic, international team committed to world‑class service.

Benefits

• Competitive Salary: £40,000 – £55,000 per annum, depending on experience.
• Holiday: 25 days plus bank holidays.
• Company car, private medical care through Vitality Health, 3% employer pension contribution (Smart Pension).
• Strong development and career progression opportunities.

About the Role

As an After Sales Manager, you will lead the growth and development of the company's service and parts business, ensuring outstanding customer experience and high‑performance service delivery. This is a highly customer‑focused, sales‑driven role requiring regular travel across the UK, Ireland, and Scandinavia, with flexible working hours based on customer visits and travel demands. You will work closely with service, sales, and marketing teams to strengthen engagement, improve performance, and shape the future of the after‑sales offering.

Main duties and responsibilities

• Build strong customer and partner relationships across the UK, Ireland, and Scandinavia.
• Drive service performance, customer satisfaction, and continuous improvement of the company's service offering.
• Work closely with service, sales, and marketing teams to align activities and enhance customer engagement.
• Deliver on agreed KPIs, reporting progress and identifying opportunities for improvement.
• Oversee service processes including CRM use, ticketing, online parts ordering, and database management.
• Support business development by identifying sales opportunities through service interactions and customer visits.

About you

As an After Sales Manager you will have a growth mindset, with a proactive and entrepreneurial approach, and a strong customer focus with a passion for performance. High energy, responsiveness, and solid problem‑solving abilities are essential, along with confidence using CRM systems, service ticketing tools, and online ordering platforms. You will demonstrate leadership potential, the ability to build strong customer relationships, and the flexibility to travel regularly and work outside standard hours when required, representing the company professionally on customer sites.

A full UK driving licence is essential for this role.

How to apply

If you have all the relevant skills and experience for the After Sales Manager role and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible.