Customer Service Representative jobs in United Kingdom

• We are seeking experienced Insights Sales Manager to join our rapidly expanding CPG insights team in London and lead insights sales to CPG suppliers for our major grocery client.
• As a Insights Sales Manager focused on data solutions for CPG suppliers, you will be responsible for identifying and engaging potential CPG clients, understanding their objectives and unique sales optimisation needs as well as looking for ways to enable their collaboration with the Retailer.
• You will be responsible for enabling CPGs to create & deliver customer & performance analytics through the use and subscription to Tecsa’s OneViu platform
• You will work alongside our passionate, driven and supportive CPG consultants in a fast-paced environment.
• You will leverage your expertise in data analytics to build strong relationships with CPG suppliers and our grocery partner, manage the sales process effectively, and contribute significantly to the growth of our product offerings.
• In this role you will drive the use of our cutting-edge tools and how we leverage data to build your client’s capability in answering key questions around category strategy, customer trends, assortment, promotional activities and customer activation.
• The ideal candidate will possess a blend of technical knowledge in data solutions and exceptional sales aptitude, will be an individual who excels at building relationships, demonstrates strong client management skills, thrives in collaborative environments.

The role will be Hybrid/ London, with some travel required to client’s sites (1 to 3 days a week depending on client’s needs).

• Identify and qualify prospective CPG suppliers through research, networking, working with the retailer category teams and outreach efforts.
• Conduct discovery sessions to understand prospect client challenges, objectives, and needs related to sales performance optimisation and data utilisation.
• Present and demonstrate the features and benefits of our product OneViu to CPG clients, customising solutions that meet their specific sales goals.
• Be a connecting link between our major grocery retail partner and you CPG clients. Helping your CPG clients be aware of the latest challenges and opportunities and using our insights help them solve them, to the benefit of the CPG and the retailer.
• Collaborate sales and consulting teams to develop tailored proposals and presentations that address the needs of CPG suppliers.
• Manage the complete sales cycle from lead generation to negotiation to closing, ensuring an exceptional and consultative experience for the client throughout the process.
• Maintain a robust pipeline of opportunities, utilising CRM tools to track progress and forecast sales effectively.
• Build and maintain strong relationships with key stakeholders in client organisations, positioning yourself as a trusted advisor on data-driven sales strategies.
• Engage with existing clients to identify upsell and cross-sell opportunities, ensuring high levels of customer satisfaction and retention.
• Stay informed about trends in the insights and CPG industry, competitive landscape, and advancements in data analytics technologies.
• Provide feedback to product management and marketing teams regarding market needs and client experiences to help shape product development.
• 3+ years of experience in account management or sales, preferably with a focus on data solutions for CPG suppliers, software solutions, or technology services in a retail of CPG environment, e.g. in category management, buying, sales, marketing, media, or an account management-related role
• Proven track record of meeting or exceeding sales targets in a consultative sales environment.
• Strong understanding of sales optimisation strategies and data analytics
• Excellent communication, presentation, and interpersonal skills, capable of conveying complex technical concepts to non-technical audiences.
• Ability to work independently and collaboratively within a team to drive sales success
• Experience in a consulting environment or agency (e.g. Dunnhumby, Circana, Nectar360, Quantium, SymphonyAI) delivering analytical solutions within a CPG context.
• A strong business development and commercial mindset.
• Ability to thrive in a fast-paced and regularly changing environment, juggling multiple stakeholders and projects.
• Loves collaborating within a supportive and high performing environment.
• An active learner with an inquisitive mind and talent for problem solving.
• Competitive salary (subject to experience)
• Paid annual leave
• A supportive, driven culture and a great team with an outstanding mix of talent and experience
• A dynamic environment in which you can personally learn, develop and make an impact
• Strong involvement in shaping a growing Tech business from its early days