Customer Service Representative jobs in United States

Sales Account Manager

Are you ready for your next challenge? My client are seeking an enthusiastic, hardworking, and ambitious Sales / Account Manager to join a growing business within the telecoms, IT, and connectivity sector. If you thrive in a social and supportive work environment and want the chance to further develop your skills, this could be the perfect opportunity.

With continuous growth through both new client wins and acquisitions, the Account Management team is expanding. This role offers the chance to work within a high-performing division where you’ll provide exceptional service to customers while also driving renewals and cross-selling a full suite of solutions.

The successful candidate will be an expert in hosted telephony and connectivity, with the confidence to cross-sell additional services such as IT support, mobiles, utilities, and security — helping clients consolidate key business services under one provider.

• Grow and develop existing customer accounts through proactive daily contact and on-site reviews.
• Cross-sell and introduce additional services through bundled and multi-service offerings.
• Retain customers by building strong, long-lasting relationships.
• Act as the main point of contact for account queries, supported by specialist internal teams.
• Maintain accurate client and service data in the CRM system to track and identify opportunities.
• Manage pipeline development and opportunity tracking.
• Keep customers informed about installations, upgrades, and ongoing projects.

• Proven experience in telecommunications and/or IT solution sales.
• Strong background in managing and retaining accounts, with the ability to increase profitability through cross-selling.
• Excellent communication skills, both written and verbal.
• Self-motivated, hardworking, and target-driven.
• Confident engaging with customers both over the phone and face-to-face.
• High energy, proactive, and resilient, with a consistent record of achieving or exceeding targets.

• Be part of a fast-growing, forward-thinking business in the telecoms, IT, and connectivity sector.
• Opportunity to work with a wide portfolio of technology solutions, from cloud telephony, IT, CCTV & security, data connectivity, mobiles, and energy services.
• Work in a culture that combines professional success with a fun, social, and supportive team environment.
• Attractive benefits package including generous holiday allowance, recognition and incentive schemes, pension, and employee perks.
• If you’re looking for a change, a challenge, and the opportunity to progress in a dynamic technology business, this is the role for you.