Customer Service Representative jobs in United Kingdom

As our Technical Marketing Manager, you will be instrumental in expanding the market reach of our hydrogen gas leak detection products. This role requires someone capable of engaging deeply in technical conversations, navigating complex sales cycles, and fostering high‑value partnerships within the hydrogen, automotive, and energy sectors. The ideal candidate will bring robust technical knowledge, industry knowledge, and the ability to discuss complex technical solutions confidently with engineers and decision-makers alike, driving product adoption and integration in critical markets.

Market Development: Identify and strategically target clients within the hydrogen infrastructure, automotive, and energy sectors. Develop an approach for rapid market entry, leveraging both your existing network and new partnerships to grow revenue streams.

Technical Client Engagement: Engage deeply with potential customers, leveraging a mix of personal network outreach and market research. Effectively communicate the technical advantages of our MEMS-based detectors to technical teams, C‑suite leaders, and R&D professionals to facilitate product design‑in and integration.

Sales and Negotiation: Guide the sales cycle from prospecting to contract negotiation, with a focus on technically driven consultative selling. Confidently present complex technical solutions, addressing technical and performance requirements, and securing mutually beneficial deals.

Strategic Partnerships: Develop and nurture partnerships with key players in the hydrogen value chain, including OEMs, energy providers, and infrastructure developers. Leverage your network to build collaborations that drive early product adoption and long‑term growth.

Technical Acumen and Product Knowledge: Maintain an in-depth understanding of our MEMS‑based technology and hydrogen gas detection mechanisms. Be prepared to discuss product design considerations, technical specifications, and integration requirements with clients’ technical teams.

Startup Agility and Cross‑Functional Collaboration: Navigate the fast‑paced startup‑like environment, contributing strategically while adapting to rapidly shifting priorities. Collaborate closely with R&D, and customer engineering teams to ensure customer insights feed back into product innovation.

• Bachelor’s degree (or higher) in engineering, physics, or a related field, with a strong grasp of gas detection, MEMS, or similar technologies.
• Prior experience in the hydrogen, automotive, or energy sectors, ideally with hands‑on involvement in technical product discussions and solution integration.

• Ideally you come to us with a robust network within the hydrogen ecosystem, with proven connections across relevant sectors.
• Ability to leverage this network to accelerate business development and foster impactful, technically driven partnerships.

• Demonstrable experience in a customer‑facing technical business development role (incl. Application Engineering, Field Application Engineering, Technical marketing), ideally within a startup or high‑growth setting.
• Demonstrated success in embedding new technology solutions into technical environments.

• Proven ability to present complex technical solutions clearly to both technical and non‑technical audiences, including senior‑level stakeholders.
• Comfortable engaging in technical discussions, driving

Proactive self‑starter with a problem‑solving mindset and an inclination toward results.

Technically motivated, with an innate interest in emerging technologies and clean energy solutions.

Strong analytical and research skills for identifying and evaluating new opportunities.

• Base salary
• Bonus (% of base salary) based on company and personal performance
• Workplace pension contribution 3% of full base salary (we can trade with salary level for higher)
• Bupa Cash Plan Level 3 (employee only)
• Private Medical insurance with cover for spouse/partner and dependent children
• Group Life Insurance covers up to 4 x salary
• 25 days holiday plus bank holidays (adjusted for part time roles)
• Support for relocation (loan discharged over two years service)