Customer Service Manager jobs in Regno Unito

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Job Description

Are you passionate about supply chain finance? Join our team as a Trade & Working Capital Client Service Account Manager, where you'll liaise with buyers and program managers to address principal collections and support our clients' financial needs.

As a Trade & Working Capital Client Service Account Manager in the Supply Chain Finance Team, you will manage client relationships and ensure seamless operations in addressing principal collections and program management. Your role is vital in liaising with buyers and program managers to support our clients' supply chain finance needs.

• Liaise with buyers and program managers to address principal collections and ensure smooth financial operations.
• Manage and maintain strong relationships with clients, acting as a primary point of contact for their supply chain finance needs.
• Provide expert advice and solutions to clients, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to ensure seamless execution of supply chain finance transactions.
• Conduct regular reviews and assessments to ensure compliance with relevant regulations and internal policies.
• Review and produce reporting for internal distribution on Buyer collection status.
• Maintain accurate records and generate reports for management and regulatory purposes.
• Identify opportunities for process improvements and implement strategies to enhance client service delivery.
• Conduct training sessions for clients and internal teams to ensure understanding of supply chain finance processes.

• Strong knowledge of supply chain finance and trade finance instruments.
• Experience in client service or account management within the financial services industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in using Microsoft Office Suite and financial software applications.
• Knowledge of regulatory compliance and risk management in supply chain finance.

• Experience in liaising with buyers and program managers in a financial services context.
• Familiarity with industry best practices in supply chain finance.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing client needs and regulatory requirements.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.