Customer Service Advisor

Pertemps; Kettering; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency in Kettering is seeking a full-time Customer Service Advisor for a 12-month fixed term contract. The role involves handling calls, processing orders, and providing excellent customer service. Candidates should have strong communication skills and at least 2 years of experience in customer service. The position offers a comprehensive benefits package and opportunities for career progression.

Benefits

Employee discounts

Health & wellbeing programme

Ongoing training and development

Qualifications

• Experience in customer service (2+ years preferred).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Handle inbound and outbound calls professionally.
• Process orders, returns, and credits efficiently.
• Collaborate with teams to resolve issues.

Skills

Communication skills

Microsoft Office proficiency

Attention to detail

Problem-solving

Customer service experience

Education

GCSE in English

GCSE in Maths

Job description

Overview

Customer Service Advisor — 12-Month Fixed Term Contract. Location: Kettering, NN16 8UN. Salary: From £26,190 per year. Job Type: Full-time, Fixed Term Contract (12 months).

Responsibilities

• Handle inbound and outbound calls with professionalism and a friendly attitude
• Process orders, returns, and credits efficiently using internal systems
• Build product knowledge to provide accurate and helpful guidance to customers
• Collaborate with internal teams and suppliers to resolve issues promptly
• Identify opportunities to improve processes and contribute ideas
• Stay calm under pressure and manage priorities effectively

What We’re Looking For

• A natural ability to connect with people and provide excellent service
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Attention to detail and accuracy in all tasks
• Proactive and positive approach to problem-solving
• Customer service experience (2+ years preferred, or transferable skills)
• GCSEs (or equivalent) in English and Maths

What We Offer

• A welcoming, supportive, and collaborative team environment
• Ongoing training and development opportunities
• Career progression within the company
• A comprehensive benefits package including:
  • Employee discounts and store discounts
  • Referral programme
  • Sick pay, life insurance, and additional leave
  • Private dental and medical insurance
  • On-site gym, canteen, and parking
  • Health & wellbeing programme
  • Enhanced maternity/paternity leave
  • Company events and casual dress policy

How to Apply

If you’re ready to make your mark and deliver outstanding customer service, we want to hear from you. Apply now and join a team where your contributions are valued, and your ideas can make a real difference.