Customer Service Advisor – Travel Money

Sainsbury's Supermarkets Ltd; Taunton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A trusted financial services provider in Taunton is looking for a Travel Money Advisor. You will assist customers with travel money, ensuring great service in a supportive team environment. Ideal candidates will enjoy helping people and have a keen eye for detail, even if cash handling experience is not essential. The role offers flexibility in shift patterns and a range of attractive benefits, including discounts and wellbeing support.

Benefits

Discount card for Sainsbury's and Argos

Generous holiday entitlement

Family leave

Pension matching

Share schemes

Wellbeing support

Colleague networks

Cycle to work scheme

Shopping discounts

Qualifications

• Love helping people and building good relationships.
• Comfortable working with large amounts of money and figures.
• Good eye for detail.

Responsibilities

• Help customers with travel money.
• Handle currency and provide excellent customer service.
• Make decisions independently while running the bureau.

Skills

Customer service

Attention to detail

Cash handling

Job description

Overview

Rate: £12.60 per hour
Location: Hankridge Farm Store, Taunton, TA1 2LR
Hours: Part time, 12 hours per week
Contract type: Permanent
Business area: Sainsbury's Bank
Closing date: 02 October 2025
Requisition ID: 400024218

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

About the role

Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference.

You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Qualifications

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.

Benefits

• Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
• Generous holiday entitlement - based on the hours you work.
• Family leave – generous maternity and paternity leave.
• Pension – Sainsbury’s will match between 4-7% of your pension contributions.
• Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
• Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
• Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
• Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.

There’s also a range of shift patterns available, as long as you’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you’ll find something that works for you.

Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.