Customer Advisor

Vospers; Plymouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A respected motor group in Plymouth is seeking a Customer Advisor to provide essential support and service to customers. This role involves welcoming clients, managing inquiries through various channels, and ensuring a positive customer experience. Ideal candidates should have strong communication skills and a friendly demeanor. Competitive pay of £12.21 per hour, with additional benefits and training opportunities included.

Benefits

30 days annual leave including bank holidays

Paid day off for your birthday

Full range of motoring discounts

Access to an online discount platform

Cycle to Work scheme

Professional development opportunities

Generous staff and customer referral schemes

Qualifications

• Positive, confident and approachable personality.
• Previous experience in a customer-facing or contact centre environment is preferred.

Responsibilities

• Provide a warm, professional welcome to customers.
• Identify customer needs and direct them accordingly.
• Manage live website chat and customer queries.

Skills

Excellent verbal and written communication skills

Strong attention to detail and organisation

Ability to multitask and stay calm under pressure

Proactive attitude to customer service

Tools

CRM tools

Job description

Overview

Customer Advisor

Join the front line of customer service with one of the South West's most respected motor groups.

Are you a confident communicator with a passion for helping people? At Vospers, we're looking for a Customer Advisor to be the friendly first point of contact for our customers whether they call us, walk into the showroom or reach out online.

This is a fantastic opportunity to join a supportive, family-run business that's been driving careers and communities forward for over 75 years.

What you’ll be doing

As a Customer Advisor at our Head Office in Plymouth, you’ll play a vital role in making sure every customer has a great experience whether they’re enquiring about a vehicle, a service booking or just need some direction. Your responsibilities will include:

• Providing a warm, professional welcome to all walk-in, telephone and online customers.
• Identifying customer needs and directing them to the correct department or team.
• Answering, qualifying, and announcing calls to individuals and departments in a prompt and friendly manner.
• Handling and forwarding messages appropriately.
• Assigning online enquiries and leads to the relevant Sales, Service or Parts teams.
• Managing live website chat to support customer queries effectively.
• Taking ownership of Customer Service enquiries resolving what you can and escalating when necessary.
• Acting as the point of contact for post and parcel deliveries.
• Informing departments of visitor arrivals and signing in guests where applicable.
• Assisting with customer communications and supporting marketing campaigns as required.

What we’re looking for

• A positive, confident and approachable personality.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisation.
• The ability to multitask and stay calm under pressure.
• Comfortable using computers and online systems (experience with CRM tools is a bonus).
• A proactive attitude to customer service and problem-solving.

Previous experience in a customer-facing or contact centre environment is preferred but not essential; full training will be provided.

Why join Vospers

We are more than just a car dealership; we are a family-run business built on trust, care and performance. Many of our team members have been with us for over a decade because we invest in our people.

What you’ll get

• 30 days annual leave (including bank holidays) increasing with length of service (pro-rata for part-time employees)
• A paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales and parts
• Access to an online platform with discounts across multiple retailers
• Paid sickness scheme
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral schemes

Salary

£12.21 per hour

Hours

Week 1: 16 hours

Week 2: 24 hours

Averaging 20 hours per week

Ready to join a business that puts people first?

If you’re customer-focused, digitally confident and enjoy being at the heart of a busy team we’d love to hear from you.

Apply today and start your journey with Vospers - where motoring meets opportunity.

We are a Disability Confident Committed and Youth Friendly Employer.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.