Customer Relationship Manager

Love Energy Savings; Lancashire; Hybrid; GBP 45,000; Full time

Job summary

A leading utilities retailer in the UK is seeking a Customer Relationship Manager to build and manage lasting customer relationships. In this hybrid role, you will engage in daily outbound communications with clients while working to grow their business and detect new opportunities. Ideal candidates will have a strong background in account management or customer success and be adept at having strategic conversations. Enjoy a balance of work and personal life with no weekends or late evenings.

Benefits

Healthcare package

25-28 days of holiday

Sociable flexible working hours

Employee discount scheme

On-site gym and café

Free parking

Qualifications

• Proven track record in managing long-term customer relationships.
• Experience in account management, retention, or customer success roles.
• Ability to perform strategic conversations with clients.

Responsibilities

• Build lasting connections with customers to support and grow revenue.
• Conduct 150-200 outbound calls weekly to reconnect with clients.
• Manage a personal pipeline effectively while collaborating with the team.

Skills

Building and managing customer relationships

Sales environment experience

CRM experience

Job description

Overview

Customer Relationship Manager – Bolton / Hybrid (37.5 hours per week)

Salary: £27,000 • OTE: £45,000 – Uncapped Commission

If building relationships and spotting sales opportunities is your thing, this role is made for you.

We’re looking for someone who can build genuine connections and knows how to manage and grow a customer pipeline. You’ll reconnect with existing customers to uncover new opportunities and hand over hot leads to our expert closers.

A Bit About Us

We’re the UK’s favourite Utilities Retailer, helping businesses save on their utilities. Since our launch in 2007, we\'ve helped more than 500,000 UK businesses switch energy suppliers and save over £150,000,000!

A Bit About the Role

As a Customer Relationship Manager, you’ll be at the heart of the customer experience, building lasting connections, supporting customers throughout, and finding ways to add value and grow revenue through a genuinely helpful service. You’ll make 150–200 outbound calls daily, spending 3–4 hours in meaningful conversations. Most outreach will be by phone, with some email follow-up as needed.

A Bit About You

You’ll have an extensive background and proven track record in building and managing long term customer relationships.

You’ll have a sharp instinct for spotting opportunities given your knack in reading customer behaviour, shaping conversations, and knowing when to push or step back.

You thrive in a sales environment, building strong connections with customers through a personable and results-driven approach.

You’re confident managing your own pipeline but also enjoy working with a team to share insights and celebrate wins.

This role isn’t about cold outreach; it’s about growing relationships and spotting real value in existing customer accounts. You’ll have worked in an account management, retention, or customer success role previously and you’re confident having strategic conversations rather than just pushing for quick wins.

You understand business needs, manage your own follow-ups, and always aim to grow the customer relationship - not just close the next sale! You’ll also have experience using a CRM in an outbound customer service or call centre environment (B2B or B2C).

Why Join LOVE?

Our teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy teammates result in happy customers, so we like to have a little fun along the way.

We value the time of teammates and know it’s important to create a balance of work and home life, you’ll work Monday – Friday with no weekends or late evenings, spending 3 days in the office and 2 days from home.

Our sales social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.

Take a Peek at Some of Our Benefits!

• Healthcare package, including an Employee Assistance Programme
• 25 days holiday rising to 28 days, plus bank holidays
• Sociable flexible working hours
• Employee discount scheme
• Exciting social events including themed celebrations, parties, charity functions, and conferences
• Regular incentives and rewards including the monthly Buzz Awards recognising best newcomers, top performers, and service heroes
• A secure future through our Pension plan
• Enhanced Maternity and Paternity package
• Refer a Friend Scheme rewarding up to £300 in vouchers!
• On-site gym and café
• Free parking
• Cycle to Work Scheme