Customer Service Manager jobs in United States

At Chubb, we pride ourselves on delivering exceptional service to our clients, and we are seeking a motivated and detail-orientedClient Service Executive to join our Global Services team. This is an exciting opportunity to work with multinational accounts, including Captive and Reinsurance programmes, while contributing to the seamless implementation of global insurance solutions.

As a Client Service Executive, you will play a pivotal role in managing a portfolio of multinational accounts from our diverse portfolio, ensuring that Chubb’s service standards are consistently met and exceeded. You will oversee the end-to-end process for select accounts, working closely with Assistant Client Service Executives to ensure all administrative activities are completed on time and to the highest quality.

Your responsibilities will include preparing timely processing instructions for Operations, Credit Control, Reinsurance, and local offices, ensuring premiums are debited and policies issued promptly. You will also collaborate with internal teams to resolve accounting and processing issues, while building strong relationships with clients, brokers, and other stakeholders.

• Account Management: Manage a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring service standards are met or exceeded.
• Client Relationships: Build and maintain positive relationships with clients and brokers, acting as the primary contact for all service-related matters.
• Programme Implementation: Ensure global programmes are implemented in line with agreed service standards and corporate guidelines.
• Collaboration: Work closely with Global Client Executives, Underwriters, and other internal teams to deliver exceptional client service.
• Administrative Oversight: Guide and support Assistant Client Service Executives in account handling activities, ensuring accuracy and timeliness.
• Client Meetings: Attend client and broker meetings, showcasing Chubb’s global capabilities and supporting business development initiatives.
• Policy Processing: Prepare and maintain Program Workbooks, ensuring accurate policy records are maintained on Chubb systems.
• Problem Resolution: Collaborate with Credit Control, Operations, and other departments to resolve accounting and processing issues.
• Continuous Improvement: Contribute to ongoing projects aimed at enhancing the Global Services Department’s processes and efficiency.
• Ad Hoc Duties: Undertake incidental tasks as required to support the team and department objectives.

What We’re Looking For

We are seeking a proactive and organized individual with a strong background in the insurance industry and a passion for delivering exceptional client service.

Knowledge & Experience:

• Education:
• A-Levels or equivalent (desirable).
• Chartered Insurance Institute – Insurance Certificate (desirable).
• Industry Experience:
• Previous experience in the insurance industry is essential.
• Experience servicing multinational insurance programmes is advantageous but not essential.
• Skills:
• Strong organizational and time-management skills.
• Excellent communication and relationship-building abilities.
• Proficiency in managing complex accounts and resolving issues effectively.
• Additional Skills:
• A foreign language is advantageous but not required.