Customer Service Assistant (PFI)

Riverside; Hull and East Yorkshire; On-site; GBP 26,000; Full time

Job summary

A housing association is seeking a Customer Service Assistant in Hull. The role involves providing efficient service with face-to-face contact at reception. Candidates should have experience in housing environments, good communication and organizational skills. The position offers competitive pay, generous holidays, and a commitment to diversity. Flexible working options are also available.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

A wide range of benefits

Responsibilities

• Deliver an efficient and customer-focused service from the reception location.
• Deal with all enquiries including face-to-face contact with customers and visitors.
• Provide a first-class service within a vibrant housing service.

Skills

Experience of working within a housing or support environment

Good communication and conflict resolution skills

Organisational skills

Experience working with vulnerable customers

Job description

Job Title: Customer Service Assistant
Contract Type: Permanent
Salary: £25,412.81 per annum, pro rata (£25,771.35 is achieved after 18 months successful performance in the role)
Working Hours: 23.3 hours per week
Working Pattern: 3 week rolling rota with early, late, weekends and bank holiday shifts
Location: Harrison Park, Hull

The difference you will make

You will be responsible for delivering an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customers and visitors. You will deliver a first-class service within a modern, vibrant, and busy housing service.

About you

We are looking for someone with:

• Experience of working within a housing or support environment
• Good communication and conflict resolution skills
• Organisational skills
• Experience working with vulnerable customers

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (Pro Rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered