Customer Consultant

Body Shop (The); Glasgow; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known cosmetic retailer in Glasgow is looking for a store consultant to support management in driving sales and profit. The role involves providing exceptional customer service, engaging customers, and offering expert advice on products. Candidates should have strong interpersonal skills and a passion for beauty, alongside flexibility for various shifts. This position offers an opportunity to be part of a mission-driven team that aims to deliver positive impact.

Qualifications

• Experience in customer service is ideal.
• Genuine passion for beauty and the retail industry.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support management in driving sales and profits.
• Engage with customers and provide expert product advice.
• Uphold company values and ensure adherence to procedures.

Skills

Strong interpersonal skills

Effective communication

Passion for beauty

Customer service experience

Job description

Overview

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role

Your role in a nutshell To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More About The Role

With over 2,000 exciting products designed to suit every customer's preference, there’s a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customers needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we’re not just selling them an ideal, we’re actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What We Look For

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal


• Ability to communicate and listen effectively


• A genuine passion for beauty and the retail industry


• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills Personal Conduct Commerciality Purpose