Customer Service Manager jobs in United Kingdom

Junior Sales Executive - Chelmsford

We are a well-established and growing security systems company providing high-quality fire safety, CCTV, access control, and intruder alarm solutions. Our services include design, installation, commissioning, and ongoing maintenance and servicing for commercial clients across the Southeast of England. Due to continued expansion, we are looking for a motivated and driven Junior Sales Executive to join our team and help grow our client base through focused lead generation and sales support activity.

As a Junior Sales Executive, your primary responsibility will be to support the sales team by identifying and generating qualified leads for service and maintenance contracts. This role is ideal for someone early in their sales career, eager to learn and grow in the security systems industry. You\'ll be expected to research potential commercial clients, make outbound calls and emails, qualify prospects, and arrange appointments for the senior sales team.

• Proactively source and identify new commercial leads within target sectors and regions
• Make outbound calls, emails, and LinkedIn outreach to potential clients
• Qualify leads through structured questioning and gather relevant contract information
• Maintain accurate records of lead generation activity using the company CRM
• Schedule meetings or call-backs for the senior sales team or business development manager
• Collaborate with the marketing team on targeted campaigns
• Track and report weekly/monthly lead generation metrics
• Stay up-to-date on company services and industry trends to effectively pitch our offerings
• Attend occasional client visits or trade events when required

• 6-12 months experience in a telesales, telemarketing, or customer service role (preferred but not essential)
• Strong communication skills, both verbal and written
• Confidence making cold calls and handling objections professionally
• Good organisational and time management skills
• Ability to work independently and as part of a sales team
• Experience using CRM software (e.g., HubSpot, Salesforce, etc.) is a plus
• An interest in fire and security systems or the wider building services sector
• Full UK driving licence is advantageous but not essential

• A supportive team environment with on-the-job training and mentoring
• Opportunity to grow into a full sales or account management role
• Regular incentives, bonuses, and team-building events
• 25 days holiday + bank holidays
• Pension scheme
• Career progression in a growing company

Georgie Thain
[contact details removed]