Customer Support Officer

SUEZ; Fareham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company in Fareham is seeking a Customer Support Officer to be the first point of contact for clients, providing excellent customer service and managing queries. The ideal candidate should possess strong communication skills and be able to build relationships. Previous admin experience is beneficial, and knowledge of the waste management industry is a plus. The role offers competitive benefits including learning opportunities and career advancement.

Benefits

Flexible working arrangements

Comprehensive health and wellness programs

Career advancement opportunities

Qualifications

• Good with people and able to resolve queries efficiently.
• Previous admin experience is ideal but not essential.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Deliver excellent customer service at all times.
• Manage incoming calls and correspondence from customers.
• Communicate with all levels to resolve customer issues.
• Monitor response times for customer disputes.
• Carry out general office admin tasks.

Skills

Customer relationship management

Effective communication

Problem-solving abilities

Education

GCSE Maths and English

Job description

What will I be doing as a Customer Supoprt Officer?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small. At the same time, you’ll make sure that all admin is dealt with quickly and expertly, in line with our procedures.

Your aim is to give every customer the best possible experience so that they’re happy with our service and loyal to SUEZ, recycling and recovery UK – helping our business to succeed and grow. You’ll report to the Customer Relations Manager and be part of a friendly, close-knit team.

Key responsibilities of the role include:

• Delivering excellent levels of customer service at all times.
• Managing incoming phone calls or correspondence from Corporate Account customers, logging any queries customers may have to the relevant departments through the internal business channels.
• Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries.
• Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.
• The successful candidate will also be expected to carry out general office admin and can benefit from the company succession plan, competitive rates of pay and an internal bonus scheme.

What are the requirements?

• You’ll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well. You also need to be professional and efficient – ready to deal with tasks swiftly and accurately.
• Previous admin experience would be ideal, but it isn’t essential. What’s more important is the ability to build strong customer relationships plus basic qualifications: GCSE Maths and English (or equivalent) are desirable.
• Knowledge of the waste management industry would be fantastic but again, this is not obligatory.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission‑critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.