Customer Team Leader

Co-op Group; Dreghorn; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization in Dreghorn is seeking a Customer Team Leader to provide exceptional customer service and lead the store team. This part-time role offers flexible shifts, starting pay of £13.99 per hour, and comprehensive benefits including training, discounts, and a pension scheme. Ideal candidates will demonstrate strong leadership and communication skills, with a commitment to serving their community.

Benefits

36 days holiday

10% employer pension contributions

30% discount on products

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Experience in customer service and retail is beneficial.
• Must be able to handle various shifts including early mornings and late evenings.
• Age requirement: Must be at least 18 years old.

Responsibilities

• Provide friendly and thoughtful service every day.
• Lead and coach Customer Team Members.
• Ensure store safety and operations compliance.
• Manage stock accuracy and customer experience.
• Deputise for the Store Manager when needed.

Skills

Customer service skills

Leadership abilities

Organisational skills

Problem-solving skills

Interpersonal skills

Job description

Customer Team Leader

Location: 96 Townfoot, Dreghorn, KA11 4EZ
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager – while also delivering great customer service and performing a wide range of other tasks around the store, such as re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro‑rate for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.