Customer Service Assistant

The University of Manchester; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in Manchester is seeking a Sport Centre Supervisor to provide essential front of house services and promote sports memberships. The ideal candidate will be enthusiastic and skilled in customer service, helping foster an active lifestyle among students and staff. This role offers excellent benefits including a market-leading pension scheme and exceptional annual leave.

Benefits

Market leading Pension scheme

Employee health and wellbeing services

Generous annual leave entitlement

Paid closure over Christmas

Local and national discounts

Qualifications

• Motivated and enthusiastic individual required.
• Experience in front of house services is beneficial.

Responsibilities

• Provide front of house services to customers and site visitors.
• Administer and promote sport facilities memberships and bookings.

Skills

Customer service skills

Enthusiasm

Ability to engage with people

Job description

The University of Manchester has over 16,000 students and staff taking part in organised sport and physical activity through the University. The University recognises the importance of an active lifestyle in both the experiences that these opportunities provide our audiences as well as the positive impact that they have on their wellbeing. Delivery of our sport and physical activity strategy is through UoM Sport which is based across our campuses primarily in Fallowfield at the Armitage Sports Centre and in Manchester University Students’ Union on Oxford Road.

Our activities take place across the city utilising a range of city facilities in supporting our community being active and promoting physical activity opportunities through our facilities and programmes. The university therefore is looking to appoint a highly motivated and enthusiastic person to work as a Sport Centre Supervisor. As part of the Customer Service team, the successful candidate will be responsible for providing front of house services to all customers and site visitors and administer, process and promote sport facilities memberships and bookings. We are therefore looking for an enthusiastic and engaging individual to join UoM Sport to support our students and staff being more physically active in our programmes and facilities.

What will you get in return

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [e-mail].

Any CV’s submitted by a recruitment agency will be considered a gift.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews

Name: Evie Manley

Email: [e-mail]

General enquiries

Email: [e-mail]

Technical support

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.