Spanish Speaking Customer Service Advisor

Euro London Appointments; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency in the UK is looking for a Spanish Speaking Customer Service Advisor. This role involves managing customer orders, coordinating deliveries, and maintaining client relationships. The ideal candidate should be fluent in both Spanish and English, with a background in customer service. This position offers a competitive salary of £24,000 per annum and a hybrid working model, with 2 days in the office and 3 days from home.

Benefits

Competitive salary

Hybrid working model

Career development opportunities

Staff discounts

Qualifications

• Experience in customer service, sales support, or order management preferred.
• Excellent communication and organizational skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Manage and process customer orders accurately and efficiently.
• Coordinate deliveries and returns, resolving issues promptly.
• Communicate with internal departments to meet customer expectations.

Skills

Fluent in Spanish and English

Customer service experience

Excellent communication skills

Attention to detail

Proficiency in Microsoft Office

Strong organizational skills

Tools

Microsoft Excel

Job description

Spanish Speaking Customer Service Advisor

Location:Nottingham(Hybrid–2daysintheoffice,3daysworkingfromhome)

Salary:£24,000perannum

Contract:Full-time,Permanent

Hours:MondaytoFriday,8am–4pmor9am–5pm

We’relookingforaSpanishSpeakingCustomerServiceAdvisortojoinacollaborativeandfast-movinginternationalteambasedinNottingham. You’llsupportarangeofbusinesscustomers,ensuringexcellentservicedeliveryacrossordermanagement,logisticscoordination,andafter-salescare.

ThisisafantasticopportunityforsomeonefluentinSpanishandEnglishwhoenjoysproblem-solving,communicatingwithpeoplefromdifferentbackgrounds,andworkinginateamthatvaluesprofessionalismandpositivity.

KeyResponsibilities

• Manageandprocesscustomerordersaccuratelyandefficiently.
• Coordinatedeliveriesandreturns,ensuringissuesareresolvedpromptly.
• Communicateclearlywithinternaldepartments(creditcontrol,planning,logistics,andsales)toensurecustomerexpectationsaremet.
• Buildstrongrelationshipswithbusinessclients,keepingtheminformedonproductupdates,availability,andpromotions.
• Handleandresolvecustomerqueries,ensuringthebestpossibleoutcomeforboththeclientandthebusiness.
• Preparereports,updaterecords,andassistwithanycustomer-relateddatarequests.
• Identifyopportunitiestoimproveservicelevelsandoperationalprocesses.

SkillsandExperience

• FluentinSpanishandEnglish(bothwrittenandspoken).
• Previousexperienceincustomerservice,salessupport,orordermanagementpreferred.
• Excellentcommunicationandorganisationalskills.
• Strongattentiontodetailandabilitytomultitaskinafast-pacedenvironment.
• ProficientwithMicrosoftOffice,especiallyExcel.
• Ateamplayerwhoenjoyscollaboratingandfindingpracticalsolutions.

What’sonOffer

• Competitivesalaryof£24,000perannum.
• Hybridworkingmodel(2daysintheNottinghamoffice,3fromhome).
• Supportiveanddiverseteamculture.
• Careerdevelopmentopportunitiesinagrowinginternationalorganisation.
• Staffdiscountsandaccesstocompanybenefits.

Ifyou’refluentinSpanishandEnglishandwanttojoinafriendly,fast-pacedenvironmentwhereyoucanmakearealimpactoncustomersatisfaction,we’dlovetohearfromyou.