Customer Relationship Manager (Account Manager) - Systems Integrator

Hamilton Barnes Associates Limited; Greater Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading technology provider in Manchester is seeking an experienced Account Manager to drive customer success and develop revenue opportunities. You will manage key accounts, collaborate with teams, and ensure exceptional customer experiences. This role offers a competitive salary of £30,000 plus £15,000 annual commission, along with opportunities for career growth in a supportive team environment with a hybrid work model.

Benefits

Exciting public sector accounts

Hybrid working pattern

Career growth opportunities

Qualifications

• Experience in account management, customer success, or sales support.
• Comfortable speaking with a range of customers.
• Confident using CRM systems, Salesforce experience is a plus.

Responsibilities

• Manage and grow a portfolio of existing customer accounts.
• Identify and develop cross-sell and upsell opportunities.
• Collaborate with technical teams to ensure customer satisfaction.

Skills

Account management

Strong communication

Relationship-building

Salesforce CRM

Organizational skills

Job description

Ready to lead a high-performing sales development team driving digital transformation?

Join a leading provider of intelligent managed services and secure communication solutions, empowering organisations to modernise and connect through innovative technology. The organisation is recognised for their excellence in cloud, collaboration, and cybersecurity solutions that transform enterprise operations.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Key Responsibilities

• Manage and grow a portfolio of existing customer accounts
• Identify and develop cross-sell and upsell opportunities
• Build strong customer relationships and ensure a best-in‑class experience
• Support Account Directors with renewals, quotes, and sales administration
• Collaborate with service delivery and technical teams to ensure customer satisfaction
• Keep Salesforce CRM updated with all activity and account information
• Maintain up-to‑date knowledge of company products and vendor offerings

Must‑Have Skills & Experience

• Experience in account management, customer success, or sales support
• Strong communication and relationship‑building skills
• Comfortable speaking with customers across all levels, from users to directors
• Highly organised with strong attention to detail
• Confident using CRM systems (Salesforce experience is a plus)
• Motivated by targets and professional development

Nice to Have

• Experience working with public sector customers
• Familiarity with UCC, UCaaS, CCaaS, or IT managed services

Location

• Manchester (3 days per week in the office)

Benefits

• Exciting public sector accounts with long‑term revenue potential
• Chance to work with cutting‑edge cloud, network, and CX technology
• Supportive and collaborative team culture under an experienced Head of Sales
• Hybrid working pattern – three days per week in the Manchester office
• Excellent opportunities for career growth within a fast‑scaling tech business

Salary

• £30,000 + £15,000 annual commission