Night Owl - Customer Service Advisor (8pm-8am) Student Accommodation

Student Roost; Friar's Gate; On-site; GBP 29,000; Full time

Job summary

A student accommodation provider is seeking a Night Owl team member to provide exceptional resident support during the night. This role requires a friendly, approachable individual who can handle inquiries and resolve issues while creating a welcoming environment for students. The position involves a fixed-term contract with an average of 42 hours per week. Apply now to be part of a caring team.

Benefits

Opportunities for Career Growth

Inclusive & Supporting Culture

Team Experience

Qualifications

• Friendly, approachable demeanor.
• Confident in customer service.
• Passionate about supporting students.

Skills

People Person

Exceptional resident experience

Building relationships

Handling enquiries

Resolving issues

Job description

Night Owl

Location: Capital Gate - Liverpool Salary: £28,610.40per annum

Hours: Average of 42 hours per week, working 4 shifts on 4 shifts off between 8pm to 8am.

Term: 3 month Fixed term contract.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. You will be the first point of contact for residents between the hours of 8pm and 8am. From running onsite events and facilitating late night room viewings to collecting rent and liaising with overseas agents, being busy is what you do best. You’re an important part of our residents’ stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

What You’ll Be Doing

(No responsibilities specified)

Why Join Student Roost?

• Safety & Wellbeing
• Customer Experience & Resident Support
• Sales & Building Management
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For:

We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.