German Speaking Customer Service Agent (FTC)

Euro London Appointments; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency is seeking a German Speaking Customer Service Agent in Nottingham. This role involves responding to customer queries in both German and English, handling complaints, and maintaining customer records. The ideal candidate is fluent in both languages, has strong communication skills, and is comfortable with a hybrid working environment. This position offers a competitive salary and full training in a supportive, multilingual team.

Benefits

Competitive salary of £24,000

Hybrid working

Supportive environment

Training provided

International customer base experience

Qualifications

• Fluent in both German and English, written and spoken.
• Preferred previous experience in customer service.
• Confident with using computers and managing systems.

Responsibilities

• Respond to customer queries in German and English.
• Provide accurate information about products and services.
• Handle customer complaints and ensure a positive experience.
• Maintain accurate customer records.

Skills

Fluent in German

Fluent in English

Strong communication skills

Attention to detail

Multitasking ability

Positive attitude

Job description

German Speaking Customer Service Agent (FTC)

Location: Nottingham (Hybrid – 2 days in the office, 3 days from home)

Contract: 12-Month Fixed Term

Salary: £24,000 per annum

Hours: Monday to Friday, 8am–4pm or 9am–5pm (with occasional Saturday work on a rota basis)

We’re seeking a German-speaking Customer Service Agent to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in German and English who enjoys helping customers, solving problems, and delivering a high standard of service.

The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.

Key Responsibilities

• Respond to customer queries in German and English via phone, email, and live chat.
• Provide accurate information about products, services, and orders.
• Handle customer complaints and enquiries efficiently, ensuring a positive experience.
• Work closely with internal departments to resolve issues and follow up as needed.
• Maintain accurate customer records and ensure timely responses.
• Support the wider customer service team in achieving service targets.

What We’re Looking For

• Fluent in German and English (both written and spoken).
• Previous customer service experience preferred (office, retail, or contact centre).
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to multitask.
• Confident using computers and managing multiple systems.
• A positive attitude with a focus on teamwork and problem-solving.

What’s on Offer

• Competitive salary of £24,000 per year.
• Hybrid working – 2 days per week in the Nottingham office.
• Supportive, multilingual environment with full training provided.
• Opportunity to work with an international customer base.
• Great experience within a dynamic and growing business.

If you’re a fluent German speaker looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we’d love to hear from you.