Customer Service Manager jobs in United Kingdom

You're excited about leading from the front - building and managing a high-performing team that drives the adoption of a new Tide Card Reader (POS) product designed to empower small businesses across the UK. As the B2B Field Sales POS Team Lead, you'll be responsible for recruiting, training, and leading a team of field sales representatives who sell Tide's new card reader product face‑to‑face to SMEs. You'll thrive in a fast‑paced, entrepreneurial environment where you can build something from scratch, test ideas, and see the direct impact of your work. You're someone who combines sales leadership, data‑driven decision making, and strong organisational skills with an authentic passion for helping small businesses thrive. You’ll enjoy travelling, engaging with potential members in person, and creating a high‑energy, target‑driven sales culture.

• Hiring, onboarding, and managing a national team of field sales agents responsible for promoting and selling Tide's POS card reader product to small businesses.
• Creating and executing the field sales strategy—defining structure, coverage, KPIs, and performance standards.
• Coaching your team daily to hit and exceed ambitious sales targets while maintaining quality and compliance.
• Setting clear expectations, building dashboards, and monitoring metrics to drive performance and accountability.
• Managing performance reviews, recognition, and continuous learning for your team.

• Leading by example—spending time in the field alongside your team to engage directly with potential customers.
• Identifying and optimising high‑performing areas, events, and acquisition channels through data insights.
• Partnering with Marketing and Growth teams to support on‑the‑ground activation campaigns, local events, and community partnerships.
• Ensuring all sales interactions reflect Tide's values and compliance standards, including correct KYC and onboarding procedures.

• Working closely with the KYC, Compliance, and Product teams to ensure a smooth member onboarding experience.
• Acting as the voice of the field—providing insights and feedback to improve our POS proposition and sales operations.
• Collaborating with HR and Talent teams on recruitment and workforce planning to scale field operations.

• Tracking and analysing team performance to identify trends, opportunities, and training needs.
• Creating and maintaining data dashboards to report weekly on activity, conversion rates, and territory performance.
• Managing budgets, commissions, and incentives in partnership with Finance and Operations.

• Have 3+ years of field sales experience, ideally in fintech, payments, or POS solutions (e.g., SumUp, Square, Zettle).
• Have 1+ year of leadership experience, managing distributed or face‑to‑face sales teams.
• Are a natural salesperson—confident, outgoing, and skilled at converting leads into customers.
• Are data‑driven, using insights to make decisions and continuously improve team performance.
• Are highly organiser, capable of managing multiple priorities and ensuring seamless execution.
• Enjoy building something new—comfortable working in an environment that evolves quickly.
• Have experience with CRM or reporting tools (e.g., Salesforce, HubSpot, or similar).
• Are comfortable travelling across the UK as needed.

• Competitive salary + commission + bonus
• Health insurance and wellbeing support
• 25 days holiday (plus the option to buy more)
• Annual learning & development budget
• Access to discounts, perks, and employee benefits
• Hybrid working flexibility—work from home or our London office
• Monthly socials and team events
• Opportunity to make a direct impact on one of Tide's most exciting new product launches

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability.