Finance Systems Team Lead

Manchester Airport Plc; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A major UK airport operator is seeking an experienced service delivery leader to provide top-tier SAP ERP support and mentor the team at Manchester Airport. This permanent full-time role offers flexible/hybrid work options to promote a healthy work/life balance. Candidates should have strong experience in SAP ERP systems and excellent communication skills. This position includes a competitive benefits package.

Benefits

Bonus Scheme

10% company contribution pension

25 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

Free Virtual GP service, available 24/7

Care Concierge service

Two volunteering days per year

Qualifications

• Significant experience in providing SAP ERP support.
• Knowledge of S4/HANA migration and support.
• Self-motivated and proactive.

Responsibilities

• Lead and mentor team members in service delivery.
• Triage incidents and service requests.
• Drive continuous improvement in service levels.

Skills

SAP ERP support

Stakeholder management

Change governance

SAP Integration suite

Effective communication

Tools

ServiceNow

ABAP

Employee Central

SuccessFactors

Job description

Responsibilities

You’ll report directly to the Head of Systems Operations and play a critical role in providing world class service in support of the achievement of MAG business objectives. You’ll lead by example across the team, providing mentoring and coaching as well as being a point of escalation for the Finance, BW and Procurement SMEs. You’ll collaborate with Product Owners, Business Partners and across the wider Systems Operations team to provide service delivery in accordance with SLAs, and will also triage incidents and service requests. You’ll also drive the continual improvement in the level of service looking for improvements, efficiencies and adding value to our colleagues and customers.

Qualifications & Experience

You’ll have significant experience in providing SAP ERP (Finance, HR, Procurement, Payroll, BW, BPC) support and change management alongside a knowledge of the challenges around S4/HANA migration and support requirements into BAU. You’ll have a good understanding of SAP Integration suite and ABAP, including SAP Transport between environments with a good knowledge of ServiceNow incident management, creation of metrics and analysis through the application and a good understanding of Employee Central and Recruiting & Onboarding in SuccessFactors. You’ll be an effective communicator with solid stakeholder management skills alongside solid change governance skills. You’ll be self‑motivated and pro‑active to ensure minimal disruption to our Finance and Procurement environments and support of our end user communities with resolution of incidents and service requests.

Employment Details

Permanent Full time Based at Manchester Airport

Permanent Role Flexible/Hybrid working for a better work/life balance.

Company Overview

We are proud to be a diverse employer, and we welcome candidates from all backgrounds. Manchester Airport Group At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

Benefits

• Bonus Scheme
• 10% company contribution pension
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
• Two volunteering days per year