Advice Line Supervisor

NUCLEUS LEGAL ADVICE CENTRE; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community-focused legal service in the City of London seeks an Advice Line Supervisor to lead a team providing social welfare legal advice. This role involves overseeing a front-line service for residents in need of support with benefits, debts, and housing issues. The ideal candidate will be proactive, organized, and passionate about making a difference. Flexible hours and excellent benefits are offered, fostering a supportive work environment.

Benefits

28 days of annual leave plus bank holidays

Employee Assistance Programme

Supportive learning environment for professional growth

Qualifications

• Proven experience leading teams in a social welfare context.
• Passionate about providing expert social welfare advice.
• Organized and proactive in developing solutions.

Responsibilities

• Lead the team of advice volunteers.
• Supervise the advice and triage service.
• Shape access to vital support for residents.

Skills

Leadership abilities

Excellent communication

Team management

Knowledge of social welfare law

Job description

Advice Line Supervisor

This role will be leading and supervising social welfare law queries (benefits, debt, housing/homeless, etc).

• Are you passionate about helping people by providing expert social welfare advice?,
• Leading a team of advice volunteers, and proving social welfare advice?
• Thrive in a fast-paced, people-centered environment?

If so we want to hear from you.

We’re looking for a proactive, organised, and motivated Advice Line Supervisor to lead our front-line advice and triage service. It is the first point of contact for many residents seeking help with debts, benefits or housing advice in Hillingdon. You’ll be at the heart of a new partnership of 4 local advice charities working together to improve lives through legal advice.
As the voice of the partnership, your leadership will shape how people access vital support and how volunteers develop skills and confidence to make a difference.

As an accredited provider of specialist advice in debt, housing, and welfare benefits, Nucleus Legal Advice takes a holistic approach—bringing together expertise from different social welfare teams to provide the best advice for our clients. If you’re looking for a rewarding role in a supportive and innovative environment, this is the perfect opportunity.

Nucleus Legal Advice Centre is an accredited Specialist Debt, Housing and Benefits advice provider and the lead partner for the Advice Line.

Join our team and enjoy a rewarding work environment with fantastic benefits!

• Flexible & Balanced Work: A 35-hour week and 28 days of annual leave plus bank holidays to support your well-being.
• Grow & Thrive: A supportive learning environment where your development matters.
• Work-Life Balance and Well-being First: Access to our Employee Assistance Programme for extra support when you need it.

Come and Join us, be part of something that truly changes lives.
Please note apply early - we will be interviewing suitable candidates as we go.

Ring Baljit for more information on 020 7373 4005 or apply by sending your CV and a covering letter by an email via the button below.