Customer Service Manager jobs in Canada

In this role you will support the day-to-day coordination and supervision of the Missing Investigation Support Team (MIST), ensuring the effective running of team operations. The role supports compliance with policy and procedures, provides direct line supervision, and contributes to team performance through tasking, oversight, and quality assurance. It plays a key role in ensuring missing person investigations are delivered effectively, consistently, and in line with safeguarding responsibilities.

The successful candidate will have completed or be willing to complete safeguarding and case management training and engage in continuous professional development (CPD) through mentorship and practical experience. You will participate in training sessions to stay current with changes in legislation, research, and operational practices. Experience in team supervision and performance management is required, preferably within an investigative or safeguarding environment. You will have the ability to prioritise workloads, manage day-to-day team performance, and provide clear tasking and direction. You will foster collaborative relationships with diverse stakeholders, both internal and external, and be proficient in relevant digital systems and tools to support case oversight, auditing, and reporting.

• Support day-to-day coordination and supervision of the Missing Investigation Support Team (MIST).
• Ensure compliance with policy and procedures; provide direct line supervision.
• Contribute to team performance through tasking, oversight, and quality assurance.
• Ensure missing person investigations are delivered effectively, consistently, and safeguarding responsibilities are met.
• Engage in safeguarding and case management training; participate in CPD through mentorship and practical experience.
• Stay current with changes in legislation, research, and operational practices.
• Prioritise workloads, manage day-to-day team performance, and provide clear tasking and direction.
• Foster collaborative relationships with diverse internal and external stakeholders.
• Utilise relevant digital systems and tools to support case oversight, auditing, and reporting.

• Experience in team supervision and performance management, preferably within an investigative or safeguarding environment.
• Willingness to complete safeguarding and case management training; commitment to continuous professional development (CPD).
• Ability to prioritise workloads and manage day-to-day team performance.
• Proficiency with relevant digital systems and tools to support case oversight, auditing, and reporting.
• Strong stakeholder engagement skills with diverse internal and external partners.

As part of the Thames Valley Police family you will enjoy a range of benefits including 24 days of annual leave per annum (pro-rata for part-time, plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities, and the option to join a local government pension scheme. For more information on benefits, please visit the supporting you page via the link at the bottom of the advert.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 22902. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 2nd November 2025.

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