Order Team Leader - Accommodation & Welfare

HSS Hire Ireland; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading equipment hire company in the UK is seeking an experienced Order Team Leader to manage and motivate their Order Taker team in Accommodation & Welfare hire. The role involves driving team performance, addressing challenges, and ensuring exceptional customer experiences. Ideal candidates will have proven leadership experience, strong knowledge of relevant equipment, and the ability to improve team performance. This position offers a forward-thinking work environment with various benefits.

Benefits

Annual birthday leave

Healthcare Cashback Plan

Flexible and hybrid working

Free onsite gym

Life assurance

Voluntary community work day

Training and development opportunities

Wellbeing support

Discounts on various purchases

Flexible benefits options

Qualifications

• Proven leadership or supervisory experience in a customer service, sales, or hire environment.
• Strong working knowledge of Accommodation & Welfare equipment.
• Demonstrated success in achieving commercial targets and improving team performance.

Responsibilities

• Lead, coach, and develop a team of Order Takers.
• Monitor performance metrics including conversion rates and customer satisfaction.
• Address performance challenges promptly and support team members.

Skills

Leadership experience

Knowledge of Accommodation & Welfare equipment

Analytical mindset

Excellent communication skills

Job description

Order Team Leader - Accommodation & Welfare HSS ProService Marketplace

At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.

We’re now looking for an experienced Team Leader to manage and motivate our Order Taker team, specialising in Accommodation & Welfare hire. This is a hands‑on leadership role where you’ll drive team performance, develop your people, and make sure every customer gets an exceptional experience — all while delivering strong commercial results.

The impact you'll have:

You’ll be the driving force behind a high‑performing team, combining leadership, technical knowledge, and commercial focus to ensure we meet our revenue, margin, and service goals.

A typical day:

• Lead, coach, and develop a team of Order Takers to achieve individual and team targets
• Conduct one‑to‑ones, reviews, and provide regular coaching and feedback
• Manage team workflow and resources to maintain coverage during peak demand
• Monitor performance metrics including conversion rates, turnaround times, and customer satisfaction
• Address performance challenges promptly and support team members to improve
• Foster a collaborative, positive, and performance‑driven culture
• Drive revenue, margin, and conversion performance across the team
• Monitor competitor pricing and market trends to maintain competitiveness
• Review and approve quotes outside of standard authority levels
• Identify process improvements to enhance efficiency and sales performance
• Ensure all orders are processed accurately and efficiently
• Collaborate closely with Operations, Credit Control, and Sales teams to resolve issues

What you'll bring:

• Proven leadership or supervisory experience in a customer service, sales, or hire environment
• Strong working knowledge of Accommodation & Welfare equipment
• Demonstrated success in achieving commercial targets and improving team performance
• Excellent communication, organisation, and stakeholder management skills
• Analytical mindset — confident using data to identify trends and drive improvement
• Ability to manage multiple priorities and stay composed in a fast‑paced environment
• Comfortable working across multiple systems with high attention to detail

What you’ll get back:

Join a forward‑thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision. If you’re passionate about being part of an industry disruptor, this is the place to build your career.

• Birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like denturist, opticians, including sports massage and wellbeing costs
• Flexible and hybrid working – we appreciate you do your best work in different environments
• Head office free onsite gym
• Life assurance
• One day per year, you’ll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Wellbeing and Healthcare support at work and at home
• A chance to be a part of a bold digital transformation
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Different Perspectives, One Platform

We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, changing careers, or looking for your next big move – if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We welcome your application even if you don’t meet every single requirement. If you have any questions, email us at [e-mail] and one of our team will be happy to help.