Service Manager

Wollaston BMW; Northampton; On-site; GBP 45,000 - 68,000; Full time

Job summary

A leading automotive retailer in Northampton seeks an experienced Service Manager to lead a diverse Service and Workshop team. The role requires a proven track record in managing workflow and customer experience alongside staff retention and development. The successful candidate will foster a positive mindset and ensure exceptional service quality for both customers and team members. The position offers competitive remuneration, training, and a chance to work in a modern retail environment.

Benefits

Training and personal development

Company car

Attractive benefits package

Qualifications

• Proven track record as an experienced Service Manager.
• Strong interpersonal skills necessary for team leadership.
• Positive attitude with significant attention to detail.

Responsibilities

• Lead a broad Service and Workshop team.
• Manage workflow and customer experience.
• Oversee retail and warranty matters for vehicles.
• Create a winning mentality among the team.

Skills

Interpersonal skills

Coaching abilities

Attention to detail

Positive attitude

Job description

Location

Location: Northampton

Contract

Contract: Full Time, Permanent

Salary

Salary: £45,000pa basic, OTE £68,000 plus the opportunity to earn a stretch bonus of £12,000pa

Overview

Following the opening of our new state of the art facility in Northampton we are looking to appoint an experienced Service Manager to lead a broad Service and Workshop team.

With the ongoing development and growth aspirations of the business we are looking for someone with a proven track record in managing workflow, customer experience along with staff retention and development. This person would have the opportunity of managing all matters retail and warranty for BMW and MINI represented by Wollaston and INEOS and CHERY represented by our sister company Adventure Automotive.

Capable of creating a winning mentality within a very large team, interpersonal skills will be critical in ensuring that our first-class facility is matched with a first-class experience for our customers and team members alike.

A can do, positive attitude a must along with great attention to detail will be essential for the successful candidate and in return the opportunity to join a privately owned company with a fabulous culture at its heart. Following the re-opening of our Bedford Road facility in late November we can also offer one of the newest and most exciting retail environments in the industry.

Responsibilities

• Lead a broad Service and Workshop team.
• Manage workflow, customer experience, staff retention and development.
• Oversee all retail and warranty matters for BMW and MINI through Wollaston and INEOS, and CHERY via Adventure Automotive.
• Create a winning mentality and ensure a first-class experience for customers and team members.

Qualifications

• Experienced Service Manager with a proven track record.
• Strong interpersonal and coaching abilities.
• Can‑do, positive attitude with great attention to detail.

Benefits

• Training, personal development, support and guidance from an experienced management team.
• Attractive remuneration scheme, company car and benefits package.
• Opportunity to join a privately owned company with a fabulous culture and one of the newest and most exciting retail environments.