Customer Service Manager jobs in United Kingdom

Location: Around the UK as required - base in Oxford

Reports to: CEO (Interim)

Employment type: Full-time

Our company is a leading innovator in the field of advanced materials and imaging technologies, specialising in quantum dot semiconductors, SWIR imaging systems, drone payloads, and end to end inspection services used across solar panels inspection, precision agriculture, environmental monitoring, and smart infrastructure. Our commitment to cutting-edge research and development allows us to deliver solutions that meet the evolving needs of our customers.

Due to the expansion of services, we offer at Quantum Solutions we have a unique opportunity for an Inspection Services Account Manager to join our team. Continuing our journey from semiconductor materials to imaging products we will now be offering drone-based inspection services for solar farms and other infrastructure objects across the UK and internationally. As Inspection Services Manager you’ll be responsible for creating and managing our inspection teams from scratch and coordinating with customers on the inspection services delivery. We will look to your expertise to set up the services with relevant inspection tools, processes, and personnel, as well as establish SOP's and workflows.

• Reporting to our CEO (Interim) you’ll be integral to establishing a brand new Inspection Services function at Quantum Solutions; implementing processes, setting up and maintaining inspection tools and building teams across the UK and internationally.
• You will work closely with our R&D and product teams to understand our imaging solution products and their uses, as well as supporting on our Proof of Concept activities.
• Arranging inspections, providing quotations, and managing tools and specialist teams as required. You will also liaise with clients to provide full inspection reports and feedback.
• Managing inspection teams in the UK initially, then growing to establish teams in other countries, ensuring that all individuals and teams feel part of our close knit team culture.

• In-depth knowledge of drone based inspection services, from within solar, wind, or agriculture industries; from service set up and resource requirements to practical troubleshooting of inspection issues
• Strong team management and supervisory experience of inspection crews; particularly managing or working with multi national teams
• Account management experience with the ability to advise upon suitable inspection services, quoting and price negotiation, and flight plans
• Excellent organisational skills coordinating teams and tools multi nationally
• Proactive team player attitude; this role requires close liaison with our product teams as well as Admin, Management, and HR

• Competitive salary
• Annual performance bonus
• Pension scheme for long-term financial security.
• Health insurance covering medical and dental plans.
• Equity stock options, offering a stake in the company's success.
• 21 business days + UK bank holidays.

At Quantum Solutions, we offer a dynamic, research-driven work environment with opportunities for professional growth and the chance to work with cutting-edge imaging technologies. We value diverse perspectives and believe great ideas come from different experiences and backgrounds; we welcome everyone—regardless of gender, ethnicity, age, disability, or any other aspect of identity.

If you need adjustments during the recruitment process, let us know.