Customer Service Manager jobs in Regno Unito

Are you ready to lead from the front and make a meaningful impact in a role where no two days are the same? We're looking for a driven and passionate Technical Services Manager to join our dynamic team at VIVO, supporting a prestigious high‑security site at DSTL, Salisbury. If you thrive in a fast‑paced environment, enjoy solving complex technical challenges, and want to be part of something that truly matters – this is your next move.

• Lead a skilled team of engineers and operatives, ensuring planned and reactive maintenance is delivered to the highest standards.
• Maintain compliance, meet KPIs, and uphold the safety and security of the high‑security site.
• Advise the client, manage remedial works, review inspection reports, and ensure all health and safety documentation is up to date.
• Take ownership of billable works up to £25 000, oversee CAFM maintenance scheduling, and ensure asset updates are recorded accurately.
• Build strong relationships with DSTL stakeholders, VIVO colleagues, and our trusted supply chain.
• Develop talent, mentor apprentices, and contribute to succession planning and long‑term team development.

• Technical qualification (mechanical, electrical, HVAC, plumbing or equivalent) or sufficient technical knowledge within a hard services FM environment.
• Experience managing contractors and ensuring compliance.
• Reliability, self‑motivation, and excellent communication skills.
• Computer literate with ability to work with data and use CAFM systems.
• SMSTS and SC clearance is a bonus; prior MOD experience is a definite plus.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

At VIVO, we're proud of what we do – and the people who do it. This is your chance to join a high‑performing team, work on one of the UK's most important sites, and build a career you can be proud of.