Customer Service Manager jobs in United Kingdom

Business Services Manager (ACA/ACCA) Accountancy Practice
Boutique Practice
Salary: £80,000 - £100,000 + performance bonus
Location: Surrey / SW London
Hybrid / Flexible

The opportunity:
Lead a review led client portfolio in a modern, boutique practice with a genuine sector niche and a dedicated regulatory capability in its field. You'll blend technical quality with practical advisory, mentor a small team, and act as the trusted first point of contact for SMEs.

What you'll do

• Own and lead a portfolio of SME groups and HNWIs, providing proactive, value adding advice.
• Review & sign off statutory accounts (FRS 102/105), management packs, VAT and corporation tax returns prepared by the team.
• Coach and develop seniors, assistants and trainees: workflow planning, reviews, actionable feedback, and CPD support.
• Partner with Tax/Audit on complex matters; liaise with banks, lawyers and regulators where required.
• Scope & deliver advisory projects (cashflow, structuring, systems, royalties/rights and one off assignments).
• Help refine processes and support practice growth, onboarding and BD initiatives.

What you'll bring:

• ACA or ACCA qualified, typically 5+ years' PQE in UK practice.
• Strong review experience across statutory accounts, management reporting, VAT and corporation tax.
• Confident with FRS 102 (FRS 105 useful; IFRS exposure a plus).
• A track record of portfolio leadership and developing people.
• Client first communication: you translate technical into practical, timely actions.
• Comfortable with modern practice tools (e.g. Xero, CCH, IRIS, Sage, QuickBooks, MS 365).

Rewards:

• £80,000 - £100,000 base + performance bonuses (twice yearly).
• 31 days' holiday (including bank holidays).
• Private health insurance.
• Hybrid working and flexible hours (e.g. start 7:00-9:30; finish 17:30-19:30).