Technical Service Manager

Orion; West Midlands; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading technical service provider in Telford is seeking an experienced Technical Service Manager to oversee a team of skilled repair technicians. The successful candidate will manage service operations for advanced testing equipment, ensuring high-quality customer support and technical excellence. Responsibilities include leading the team, diagnosing technical issues, and maintaining accurate service records. Candidates should have a strong engineering background, with experience in managing technical services. A competitive salary of up to £60,000 is offered.

Qualifications

• Proven experience managing a technical service or repair team.
• Strong engineering background, with mechanical or electronic experience preferred.

Responsibilities

• Lead and develop a team of service and repair technicians.
• Manage the diagnosis and repair of complex technical issues.
• Provide expert technical support to customers and internal teams.
• Maintain accurate service, repair, and test records.

Skills

Team leadership

Customer service

Problem-solving

Technical support

Education

Strong engineering background

Mechanical or electronic experience preferred

Job description

Technical Service Manager

Location: Telford

Salary: Up to £60,000 (DOE)

Are you an experienced technical leader with a strong engineering background? Do you thrive in a customer-facing role and enjoy managing a high-performing team?

We were looking for a Technical Service Manager to lead a team of four skilled repair technicians. You’ll oversee service and repair operations for a range of advanced testing equipment, ensuring exceptional customer support and technical excellence.

What You’ll Do

• Lead and develop a team of service and repair technicians, driving performance and continuous improvement.
• Manage the diagnosis and repair of complex technical issues across multiple product lines.
• Validate and test instruments, follow protocols, record results, and prepare equipment for shipment.
• Provide expert technical support to customers and internal teams, ensuring timely and effective solutions.
• Maintain accurate service, repair, and test records, and contribute to technical documentation.

What Were Looking For

• Proven experience managing a technical service or repair team.
• Strong engineering background, mechanical or electronic experience preferred.
• Ability to inter...