Service Manager

Arnold Clark.; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A well-known automotive service provider is seeking an experienced Service Manager for their Manchester branch. Your key responsibilities will include managing a team, maintaining high workshop standards, and ensuring excellent customer service. This role is perfect for someone with a proactive attitude and a background in automotive management. The position is full-time, with benefits like 33 days of annual leave and private healthcare.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Proven experience in managing service teams in an automotive environment.
• Strong focus on delivering excellent customer service.
• Ability to coach and set goals for staff.

Responsibilities

• Manage a service team and ensure productivity targets are met.
• Oversee the timely completion of all servicing work.
• Resolve customer issues quickly and efficiently.

Skills

Managing service teams

Customer service excellence

Coaching staff

Goal setting

Automotive knowledge

Job description

We're looking for an experienced and ambitious Service Manager to join the team at our Vauxhall branch in Manchester.

We offer

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• ...and much more

Hours

Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays

About the role

As a Service Manager for Arnold Clark, you will have full responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards.

You will manage and coach staff, set goals and objectives and make sure you're compliant with policies and procedures. In addition, you'll ensure the daily smooth running of your department and drive it to even greater success. This role would suit an experienced Automotive Manager with lots of fantastic ideas and a proactive, positive attitude.

Day-to-day duties

• Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
• Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
• Delivering excellent customer service at all times, resolving any issues quickly ...