Client Services Manager

DJH; Stoke-on-Trent; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A forward-thinking firm in Stoke-on-Trent is seeking a Client Services Manager to lead a dynamic accounts team and manage a diverse client portfolio. The ideal candidate will be ACA/ACCA qualified with managerial experience and excellent communication skills. This role offers a competitive salary, generous holidays, and flexible hybrid working options.

Benefits

Competitive salary

Generous holiday allowance

Flexible hybrid working

Fully funded study

Tailored learning and development

Company pension

Health MOTs

Mental health support

Wellbeing and social calendar

Qualifications

• Practice experience as a manager or assistant manager.
• Worked with a diverse range of clients, including owner-managed businesses.
• Superb leadership abilities that energize the team.

Responsibilities

• Manage a vibrant and diverse client portfolio.
• Cultivate long-lasting relationships with clients.
• Lead a team to deliver exceptional service.
• Collaborate with directors to enhance service delivery.
• Contribute to business growth by retaining and attracting clients.
• Coach and develop the accounts team.

Skills

ACA qualified

ACCA qualified

Managerial experience

Tech-savvy

Excellent communication

Leadership skills

Tools

CCH

Job description

Client Services Manager

Department: Accounts

Employment Type: Permanent

Location: Stoke on Trent

Reporting To: Tom Bostock

Description

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after them will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let's talk about the role

As Client Services Manager, you’ll be fully immersed with our experienced accounts team, working with directors to provide great advice to clients. Life will be fast paced, engaging, creative and rewarding.

It’s a great opportunity to develop and progress within a forward-thinking and fast-paced firm. You’ll:

• Manage and look after your own vibrant and diverse client portfolio.
• Cultivate long-lasting relationships becoming the go-to for clients.
• Lead a team, overseeing the production of the work to deliver a fantastic service.
• Work collaboratively with directors and other departments to support the overall delivery of services to your portfolio.
• Wow clients daily, getting to know their business to deliver a great experience.
• Contribute to our growth by retaining existing clients and building relationships with potential new clients.
• Coach and develop the accounts team and line reports.

Let's talk about you and your skills...

Hungry for a new challenge, you’ll:

• Be ACA / ACCA qualified.
• Have practice experience as a manager or assistant manager.
• Have worked with a range of clients, including owner-managed businesses.
• Be tech-savvy, with a knowledge of CCH desirable.
• Be a superb leader that energises those around you.
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator.

Let's talk benefits...

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance
• Flexible hybrid working
• Fully funded study
• Tailored learning and development
• Company pension
• Health MOTs
• Mental health support
• A fully loaded wellbeing, social & community calendar.

Together we achieve great things for our team, clients, communities and the planet. You can read more about DJH here.

If this role with us as a Client Services Manager sounds good, then what’s stopping you? Apply today!