Service Manager

Wessex Garages; Gloucester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Gloucester is looking for a proactive Service Manager to oversee the Service Department's performance. This role requires strong leadership, technical skills, and a proven track record in aftersales management. Responsibilities include leading a team, ensuring compliance with standards, and enhancing customer experiences. The ideal candidate will have excellent problem-solving abilities and a full UK driving licence. The position offers a range of employee benefits, emphasizing a commitment to customer satisfaction.

Benefits

22 days annual leave plus bank holidays

Pension scheme

Exclusive employee discounts

Wellbeing support with free access to coaching

Complimentary eye tests and flu vaccination vouchers

Free tickets to Bristol Bears Rugby games

Qualifications

• Proven experience in a Service Manager or senior aftersales role within the automotive industry.
• Strong leadership skills with the ability to inspire, coach, and develop a team.
• Full, clean UK driving licence held for at least 12 months.

Responsibilities

• Lead, support, and develop a team of Service Advisors, Technicians, and support staff.
• Oversee the smooth day-to-day running of the service operation.
• Deliver a first-class customer experience.
• Maintain compliance with all manufacturer and internal company policies.
• Monitor and evaluate departmental KPIs and financial performance.

Skills

Technical know-how

Leadership ability

Excellent customer service

Communication skills

Commercial awareness

IT proficiency

Job description

Are you experienced in automotive aftersales with a passion for delivering exceptional customer service? Wessex Garages Gloucester is looking for a forward-thinking Service Manager to help shape the future of our Aftersales Department and drive operational excellence. As Service Manager, you will play a key role in the success of our Gloucester dealership. Reporting to the General Manager, you will be responsible for the overall performance of the Service Department, ensuring the delivery of outstanding customer experiences and efficient workshop operations. Your focus will be on leading a high-performing team, maintaining compliance with regulatory and brand standards, and continuously identifying ways to improve productivity, profitability, and customer satisfaction. We're seeking a proactive and driven person who brings both technical know-how and strong leadership ability. You'll be a natural problem-solver, capable of balancing day-to-day operations with long-term planning.,

• Lead, support, and develop a team of Service Advisors, Technicians, and support staff to meet and exceed performance targets.
• Oversee the smooth day-to-day running of the service operation, ensuring all scheduled servicing and repairs are completed accurately and on time.
• Deliver a first-class customer experience, handling any issues or concerns with professionalism and urgency.
• Maintain compliance with all manufacturer, DVSA, health & safety, and internal company policies and procedures.
• Monitor and evaluate departmental KPIs and financial performance, identifying opportunities for continuous improvement.
• Collaborate with other departments to support overall dealership success and customer retention.
  Proven experience in a Service Manager or senior aftersales role within the automotive industry.
• Strong leadership skills with the ability to inspire, coach, and develop a team.
• Excellent customer service and communication skills, with a genuine focus on the customer journey.
• Sound commercial awareness and understanding of departmental KPIs and budget management.
• High level of attention to detail, organisation, and the ability to prioritise under pressure.
• Proficiency in IT systems and a strong grasp of modern workshop processes.
• A full, clean UK driving licence held for at least 12 months.
  At Wessex Garages, we've been putting customers first and delivering excellence in automotive retail for over 35 years. With dealerships across South Wales and the South West of England, we proudly represent leading manufacturers including Nissan, Hyundai, Kia, Mazda, GWM and Mitsubishi. For these brands we supply new and used cars and vans, deliver after sales support and champion the Motability Scheme.
• We're proud to offer our customers and colleagues an experience built on Knowledge, Value, Transparency, and Trust - values that are at the heart of everything we do.
• Holiday Allowance - Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme - We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes - Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support - Through our partnership with Menable, a specialist service for the automotive sector, you'll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits - We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks - As proud sponsors of Bristol Bears Rugby, we offer a limited number of free tickets to each game for our team members.
• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.