Client Services Manager

Ipsum; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading infrastructure company in the United Kingdom is seeking a Client Services Manager to drive growth across various sectors including social housing, industrial, and EV infrastructure. The ideal candidate will have strong business development experience, a Level 2 Diploma in Skills for Business Sales and Marketing, and a proven track record in building long-term client relationships. This role offers competitive benefits including annual leave and career development support.

Benefits

24 annual leave plus bank holidays

Group Personal Pension Plan

Career development & progression

24/7 access to a virtual GP

Cycle to Work scheme

Life assurance cover

Enhanced Maternity Pay

Regular social events

Qualifications

• Full UK driving licence is essential.
• Proven track record in business development within ICP, utilities, or electrical infrastructure.
• Experience in selling HV/LV connection services or EV charging infrastructure.

Responsibilities

• Identify and secure new business opportunities across various sectors.
• Build and maintain strong relationships with clients.
• Develop sales proposals that meet client needs.
• Monitor competitor activity and market conditions.
• Support the development of sales processes and marketing materials.

Skills

Business development

Client relationship management

Sales pipeline development

Market analysis

Education

Level 2 Diploma in Skills for Business Sales and Marketing

Level 3 Award or Certificate in Business Development / Sales Management

Job description

What's in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job - you're starting a career with real support behind it.

24 annual leave plus bank holidays with the option to buy more

Group Personal Pension Plan

Career development & progression with the opportunity to earn professional qualifications

24/7 access to a virtual GP and Mental health support & counselling services

Cycle to Work scheme

Discount club - supermarkets, phone bills, gyms & more

Life assurance cover

Enhanced Maternity Pay

Long service recognition

Active local social committees

Regular social events

Paid volunteering opportunities in your community

About the role

The Client Services Manager is responsible for driving growth within Ipsum's 11kV ICP division by identifying, developing, and securing new business opportunities across social housing, industrial and commercial (I&C), and EV infrastructure sectors. The role focuses on expanding Ipsum's market presence, building and maintaining strong client relationships, and ensuring revenue and margin targets are achieved in line with the company's strategic objectives.

As a Client Services Manager you will

Identify and secure new business opportunities across housing developers, commercial clients, and EV infrastructure projects.

Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, ensuring Ipsum is seen as a trusted, knowledgeable partner.

Develop a clear and accurate sales pipeline through CRM, tracking opportunities from enquiry through to contract award.

Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals that meet client needs.

Monitor competitor activity, market conditions, and IDNO incentives to position Ipsum effectively and maximise win rates.

Partner with design, operations, and commercial teams to ensure handovers are clear and clients experience a smooth transition from tender to delivery.

Deliver accurate sales forecasts and contribute to divisional budget planning.

Represent Ipsum at client meetings, networking events, and industry conferences to promote capability and build presence in target sectors.

Support the development of sales processes, marketing materials, and systems to improve efficiency

About you

Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent).

Level 3 Award or Certificate in Business Development / Sales Management (desirable).

Full UK driving licence (essential).

Proven track record of business development within ICP, utilities, or electrical infrastructure.

Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure.

Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.

Demonstrable ability to build long-term client relationships and meet or exceed sales targets.

Some experience in managing or mentoring others would be an advantage

Our commitment to Equal Opportunities

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Next steps

If you're interested in this opportunity please apply or reach out to Ipsum' s Talent Team for more information