Customer Service jobs in Regno Unito

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Location: Reading (RG1 7QF) – Onsite, Mon‑Fri, 9‑5
Salary: Circa £37,000 – £43,000 per annum
Contract Type: Full‑time, permanent

Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast‑paced, target‑driven environment where every day is an opportunity to change someone's life? If so, Fedcap wants you to join our mission!

As a Performance Manager, you'll lead a high‑impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community.

You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally.

This is more than a management role. It's a chance to lead with purpose.

• Lead and develop a team to hit performance, quality, and customer service goals.
• Use your coaching skills to build a high‑performing team through daily support, reviews, and performance management.
• Inspire through action – prioritising underperformance and unlocking your team's full potential.
• Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities.
• Drive employer engagement and commercial growth in the local market.

• Proven success in team leadership within a target‑driven, customer‑facing environment.
• A natural coach – able to spot potential, guide development, and build confidence.
• A performance mindset, able to interpret data, drive improvements, and think strategically.
• Strong understanding of employability services, employment law, and diversity & inclusion.
• An NVQ Level 5 in Management & Leadership (or equivalent) is ideal.

Fedcap UK is a not‑for‑profit organisation committed to improving people's economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We're part of The Fedcap Group, a US‑based charity which has promoted economic mobility for 90 years. Working across four practice areas, we've supported more than 113,000 people since 2019.

You will be part of a passionate, values‑driven team who live and breathe Kindness, Respect, Integrity, and Innovation.

• 33 days' annual leave (including bank holidays)
• Pension contribution up to 5%
• Monthly benefits scheme worth up to £500
• Free life assurance (4x annual salary)
• Accredited development and leadership training
• 24/7 Employee Assistance Programme for you and your family

If you're an enthusiastic leader, passionate about coaching teams and creating real change, we'd love to hear from you.

Apply today and be part of something bigger.

Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.

To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

http://www.fedcapemployment.org/