Scheduler

Axis CLC; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A property services specialist in the UK is seeking a highly organised Scheduler for their Repairs and Maintenance team. The role requires managing and scheduling repairs, ensuring effective communication between residents and operatives, and maintaining high service quality. Essential skills include IT literacy, excellent communication, and experience in scheduling or customer service. Benefits include competitive salary, 25 days annual leave, and opportunities for career progression through training.

Benefits

Competitive salary and benefits package

25 days annual leave plus bank holidays

Long-service awards

Perkbox discounts

1 paid volunteer day each year

Ongoing training and support

Qualifications

• Experience in scheduling, planning, administration or high-volume customer service is essential.
• Strong communication skills are needed for effective customer service.
• Attention to detail is crucial for managing and updating records.

Responsibilities

• Provide excellent customer service to residents.
• Plan and manage repairs and maintenance works efficiently.
• Coordinate daily workloads with supervisors and operatives.

Skills

IT literate

Excellent telephone manner

Strong attention to detail

Ability to work to tight deadlines

Experience in scheduling

Tools

ROCC

Opti-time

DRS

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

The Role

We re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives time is used productively while delivering a high-quality service to residents and clients. You ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

What You ll Do

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills, Knowledge & Experience

Essential

• IT literate, with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.

Desirable

• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

• Competitive salary and benefits package.
• 25 days annual leave plus bank holidays.
• Long-service awards at key milestones.
• Perkbox discounts on coffee, cinema, travel and wellbeing.
• 1 paid volunteer day each year.
• Ongoing training, support and career progression Axis promotes from within.

Interviews

We will be holding interviews on Tuesday 13th at our Sittingbourne Office. Shortlisted candidates will be contacted in advance with further details.