Branch Supervisor

Wolseley UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist trade merchant is seeking a Branch Supervisor in Crayford. This full-time, permanent role involves overseeing daily operations, supervising staff, and ensuring excellent customer service. Strong communication and leadership skills are essential. The position offers a competitive salary with bonuses, enhanced benefits, and a supportive work environment. Working hours are 40 per week from Monday to Friday, with some Saturday mornings required.

Benefits

Annual leave increasing with length of service

Pension scheme matched up to 9%

Potential to earn bonuses

Access to online and high street discounts

Free access to healthcare

Cycle to Work scheme

Qualifications

• Experience in a team leadership or supervisory role.
• Strong communication and interpersonal skills with the ability to motivate and guide a team.
• Excellent customer service skills and a problem-solving attitude.

Responsibilities

• Assist the Branch Manager in overseeing daily branch operations.
• Supervise and support branch staff.
• Ensure excellent customer service and handle escalated inquiries.
• Help implement and monitor branch sales goals and KPIs.
• Maintain branch standards and ensure compliance with policies.
• Assist in managing branch budgets, inventory, and scheduling.
• Promote a positive, collaborative team environment.

Skills

Team leadership experience

Strong communication skills

Excellent customer service skills

Job description

Salary:

Competitive + Bonus + Excellent Benefits

Branch Supervisor - Crayford (CU) - Plumb Centre

So, who are we?

We are Plumb Centre, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Branch Supervisor based in Crayford you’ll be responsible for:

• Assist the Branch Manager in overseeing daily branch operations, ensuring smooth and efficient service delivery.
• Supervise and support branch staff, providing guidance, training, and performance feedback.
• Ensure excellent customer service and handle escalated customer inquiries and concerns.
• Help implement and monitor branch sales goals and KPIs, working closely with the team to achieve targets.
• Maintain branch standards, ensuring compliance with company policies, procedures, and safety regulations.
• Assist in managing branch budgets, inventory, and scheduling.
• Promote a positive, collaborative team environment that aligns with company values.

This is a full‑time, permanent role working 40 hours per week Monday to Friday between 7.30am – 4.30pm or 8am - 5pm along with every other Saturday mornings 8am - 12noon paid as overtime.

And here’s what we’d like you to have:

• Experience in a team leadership or supervisory role.
• Strong communication and interpersonal skills with the ability to motivate and guide a team.
• Excellent customer service skills and a problem‑solving attitude.

Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!