Courier Customer Service / Operations Clerk

Freightserve recruitment; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics recruitment agency is seeking a Courier Customer Service / Operations Clerk for a major freight company in Feltham. The ideal candidate will possess strong communication, problem-solving abilities, and customer service skills. Responsibilities include managing customer inquiries and documentation while ensuring compliance with industry standards. The position offers a work schedule from Monday to Friday and benefits include 25 days holiday per year. This is an opportunity to join a well-established agency with a growing reputation in the freight industry.

Benefits

25 days holiday per year

Qualifications

• Strong communication skills in writing and speaking.
• Demonstrated customer service experience meeting customer needs.
• Experience in problem-solving and critical thinking.

Responsibilities

• Provide exceptional customer service and support.
• Manage tasks such as order processing and documentation.
• Ensure compliance with industry best practices.

Skills

Strong communication

Customer service skills

Problem-solving and critical thinking

Organization and time management

Proficient in Excel

Attention to detail

Job description

Freightserve recruitment are looking for a Courier Customer Service / Operations Clerk for a major Freight company. The company is based in the Feltham, Middlesex area.

Key Tasks

• Strong communication, including writing, speaking and active listening
• Great customer service skills, including interpersonal conversation, patience and empathy
• Good problem-solving and critical thinking skills
• In-depth knowledge of industry best practices
• Basic maths and accounting skills
• Organization, time management and prioritization abilities
• Ability to be discreet and maintain the security of client information
• Effective computer skills to input to use account management software in a timely and efficient manner
• Excellent knowledge of excel, ideally with Intermediate experience level, able to use pivot tables and formulas.

Skills and Competencies

• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy, and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Knowledge of the freight transport industry.
• Experience within Accountancy and billing.
• Prior experience in an accountancy environment
• Excel qualification to intermediate level or the equivalent of - not essential.

Hours are based on a Monday - Friday basis.

Rotation shifts of: (Apply online only) / (Apply online only) and (Apply online only).

Benefits include 25 days holiday per year.

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment