Inbound Customer Service & Sales Specialist

NWF Group; Crewe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fuel distribution company in Crewe is seeking a Customer Service Advisor to join their high-performing team. You will manage customer queries, convert sales quotes into orders, and support various internal departments to ensure excellent service. Ideal candidates will have telephone-based customer service experience, strong interpersonal skills, and the ability to work to service-level agreements. This role offers a salary of £25,000 plus bonuses, flexible working hours, and numerous employee benefits.

Benefits

Salary of £25,000 plus bonus opportunity

Flexible hours

33 days holiday including bank holidays

Discounts across shopping and dining

Extensive training opportunities

Company pension and life assurance

Employee assistance programme

Qualifications

• Previous experience in a customer focused role - telephone based preferred.
• Ability to provide excellent customer service and work within SLA's.
• Strong communication skills for relationship-building.

Responsibilities

• Manage customer queries from contact to resolution.
• Support sales by converting quotes to orders.
• Handle high volumes of customer calls.
• Maintain accurate customer records.

Skills

Customer service experience

Friendly and approachable demeanor

Negotiation skills

Strong interpersonal skills

Computer literacy (Microsoft Office)

Job description

A leading fuel distribution company in Crewe is seeking a Customer Service Advisor to join their high-performing team. You will manage customer queries, convert sales quotes into orders, and support various internal departments to ensure excellent service. Ideal candidates will have telephone-based customer service experience, strong interpersonal skills, and the ability to work to service-level agreements. This role offers a salary of £25,000 plus bonuses, flexible working hours, and numerous employee benefits.