Project Support Technician

idibu; Walton-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A water utility company in Walton-on-Thames seeks a Project Support Technician to ensure efficient delivery of clean water projects. You will collaborate with teams, resolving customer issues and investigating network performance. The role requires effective communication skills and a background in the water industry. Benefits include a competitive salary starting from £29,000, generous holiday, and a contributory pension scheme.

Benefits

Competitive salary

24 days holiday, increasing with service

Contributory pension scheme

Personal medical assessments

Performance-related pay plan

Generous paternity leave

Enhanced maternity leave

Wider benefits scheme

Qualifications

• Experience in project coordination with effective communication skills.
• Strong customer service skills with a track record of improvement.
• Understanding of water mains and leakage detection.

Responsibilities

• Investigate clean water network issues and resolve asset performance.
• Communicate with stakeholders to ensure project completion.
• Provide technical advice to support planned works.
• Contribute to performance meetings with updates and risks.
• Support implementation of new systems for efficiency.
• Engage with Health & Safety initiatives.

Skills

Collaboration skills

Customer service ethics

Project coordination experience

Understanding of domestic plumbing

Water-industry qualification

Ability to work autonomously

Education

Water-industry qualification in operating water networks

Job description

About the role

Are you looking for a rewarding career where you can make a real difference? We are seeking up to six enthusiastic Project Support Technicians to join our dedicated team at Ashford Common - Water Treatment Site. Help us deliver clean, reliable water across London while playing a crucial role in supporting major and minor capital projects throughout the city.

As a Project Support Technician, you will provide outstanding customer service by undertaking operational tasks, resolving customer issues, and carrying out network valve activities with minimal disruption to water supplies. You’ll also support the smooth delivery of projects both large and small, making every day both varied and rewarding. This essential front‑line position ensures the continued success of our business – we simply can’t operate without your skills and commitment.

Responsibilities

• Investigate the clean water network to resolve poor asset performance, including high or low pressure, leakage metering queries and loss of supply.
• Communicate with all stakeholders in a professional manner to ensure efficient completion of projects and maintenance programmes.
• Provide specialist technical advice where appropriate to support first‑time completion of planned works.
• Attend and contribute to performance meetings to provide updates and highlight risks to delivery.
• Support the implementation of new technical systems and processes to improve efficiency of the PS team.
• Proactively seek to understand asset care plans and asset criticality as well as produce scope of works packs upon request.
• Engage with Health & Safety initiatives, providing best‑practice examples and improvement contributions.

Base location

Walton-on-Thames – KT12 2EG

Working pattern & pay

38 hours Monday‑Friday plus stand‑by rota payments. Overtime opportunities can increase your earning potential upon completion of essential company training.

Driver licence requirement

Due to the nature of this role you must hold a full UK driver licence.

What you should bring to the role

• Strong collaboration skills, building trust within teams and across silos; enable others to collaborate and raise performance.
• A strong external customer‑service ethic, measuring customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
• Understanding of domestic plumbing, water mains and leakage detection.
• A water‑industry qualification in operating water networks, or an equivalent qualification.
• Ability to work autonomously as well as within a team.
• Full UK driving licence.

Benefits

• Competitive salary starting from £29,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with length of service plus bank holidays.
• Contributory pension – Defined Contribution (maximum of 12% – 2x employee contribution).
• Personal medical assessments – open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Wider benefits scheme via our benefits hub – packed with offers to save you money and support your wellbeing.